At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

About The PositionWe are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team. The main goal of this role is to collaborate with Project Managers to configure the Freshworks suite of products according to customer requirements and provide product training. Additionally, you will partner with our Sales and Pre-Sales teams, leveraging your product expertise and excellent communication skills to impress mid-market and enterprise customers.Position Deliverables:<ul><li>Customer-focused approach with strong communication abilities</li><li>Translate business needs into product use cases or technical specifications</li><li>Configure the Freshworks suite of products according to customer requirements</li><li>Quickly learn and adapt to new products or updates to existing products</li><li>Use critical thinking and problem-solving skills to exceed customer expectations</li><li>Train customers and their teams on daily product use and administration</li><li>Document onboarding steps for future reference and smooth transitions to other teams</li><li>Demonstrate the ability to multitask, manage multiple projects, and deliver on time</li><li>Develop a strong understanding of configuration best practices within the Freshworks suite</li><li>Capture and analyse complex technical requirements from customers and design feasible solutions</li></ul>

<ul><li>At least 3 years of experience in the software/tech industry</li><li>Past experience in the SaaS space with the understanding of CX or ITSM Product Suites is required</li><li>Excellent communication skills (both written and verbal), with strong analytical, problem-solving, and troubleshooting abilities</li><li>A proactive attitude towards contributing to both internal and external communities is a plus.</li><li>Proven ability to work well in a team environment.</li><li>Fundamental knowledge of current technology trends and programming concepts.</li><li>Experience with integrating cloud systems using REST APIs.</li><li>Hands-on experience with configuring SaaS products like Freshdesk, Freshservice, Workday, Salesforce, Zendesk, or ServiceNow is an advantage.</li><li>Ability to quickly learn and understand various SaaS products on the market, such as Freshdesk and Freshservice.</li><li>A passion for solving customer needs using our products.</li><li>Strong interpersonal skills for interacting with customers via phone or video calls.</li><li>A willingness to learn and grow within a constantly evolving platform.</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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