At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

We are looking for a&#xa0;hands-on Salesforce Administrator with strong development skills&#xa0;who can own the technical health, scalability, and performance of our Salesforce platform. 
&#xa0;This role is ideal for someone who thrives in&#xa0;core Salesforce configuration and custom development (Apex, Flows, SOQL)&#xa0;while collaborating with business teams to deliver high-impact solutions. 
Your primary focus will be on&#xa0;Salesforce administration and development, with secondary exposure to&#xa0;GTM (Go-To-Market) systems&#xa0;such as Marketo, Outreach, and other integrated sales/marketing tools.Key Responsibilities 
Core Salesforce Administration &amp; Development<ul><li>Design, develop, and maintain&#xa0;Apex classes, triggers, Flows, Lightning components, and SOQL queries</li><li>Configure Salesforce objects, fields, page layouts, record types, security model, validation rules, and automation</li><li>Troubleshoot and resolve complex technical issues, acting as an escalation point for the admin/support team</li><li>Manage release cycles, deployments, and sandbox refreshes following Salesforce best practices</li><li>Monitor system performance, integrations, and error handling</li></ul>Business Engagement &amp; Solution Design<ul><li>Partner with business users to understand requirements and translate them into technical solutions</li><li>Implement automation and process improvements to streamline GTM workflows</li><li>Support integrations between Salesforce and other enterprise applications (Marketo, ERP, etc.)</li><li>Maintain high standards for data integrity, governance, and security</li></ul>Continuous Improvement &amp; Innovation<ul><li>Evaluate Salesforce releases and AppExchange solutions for potential adoption</li><li>Identify opportunities for optimization in Apex, Flows, and integrations</li><li>Provide technical guidance and mentoring to junior admins or analysts</li><li>Document solutions, configurations, and custom code for maintainability</li></ul>

<ul><li>6+ years&#xa0;Salesforce administration and development experience</li><li>Proven expertise in&#xa0;Apex scripting, Flow automation, SOQL, and declarative tools</li><li>Salesforce Certified Administrator required; Platform App Builder and Platform Developer I preferred</li><li>Strong understanding of Salesforce security, data model, and API integrations</li><li>Experience with GTM tools (Marketo, Outreach, ZoomInfo) is a plus but not mandatory</li><li>Strong analytical, problem-solving, and troubleshooting skills</li><li>Bachelor’s degree in Computer Science, Information Systems, or related field</li></ul>Preferred Experience<ul><li>Building and maintaining integrations via APIs or middleware</li><li>Working with large data sets and optimizing queries for performance</li><li>Exposure to ERP systems or enterprise GTM processes</li><li>Experience delivering medium-to-large scale Salesforce projects end-to-end</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Job Details

Skills Required

More Details

Apply