Eurofins

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd"><html><body><section class="job-section" id="st-jobDescription"><div> <p class="googlejobs-paragraph--empty"/> <h2 class="title">Job Description</h2> </div> <div class="wysiwyg" itemprop="responsibilities"> <p>Need to work with Extended shift 1, 2, 3 on rotational basis.</p> <p>This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus. You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels.<br/> <br/> The roles and the responsibilities of this position are diverse on a day-to-day basis and it's therefore important to be open-minded and able to deal with change.<br/> <br/> Qualifications<br/> <br/> Hard skills:<br/> <br/> You should have a good command of written and spoken English and a Strong understanding of ITIL concepts: Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc.<br/> <br/> You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS Office: O365, , Azure, Exchange, Server 2008-2016. Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access,  VMWare or equivalent will be beneficial. You will be also dealing with network connectivity, TCI/IP, firewalls, Vlan, Ethernet, etc.<br/> <br/> Experience:<br/> <br/> If you have 18+ months of Help Desk/Service Desk support or one year of call center experience, we want to hear from you.<br/> <br/> Soft skills:<br/> <br/> We are looking for someone who works well with other members of the global team, can represent our team when working remotely, and collaborate with labs around the world. Forward-thinking mindset, looking for ways to increase productivity, efficiency and identify process improvements will make you a good candidate.<br/> <br/> This role will require time management, prioritization and organization skills. If you can handle multiple projects, clients and tasks at the same time and enjoy working in a dynamic environment.</p> </div></section><section class="job-section" id="st-qualifications"><div> <p class="googlejobs-paragraph--empty"/> <h2 class="title">Qualifications</h2> </div> <div class="wysiwyg" itemprop="qualifications"><p>If you have 18+ months of Help Desk/Service Desk support or one year of call center experience, we want to hear from you.</p></div></section><section class="job-section" id="st-additionalInformation"><div> <p class="googlejobs-paragraph--empty"/> <h2 class="title">Additional Information</h2> </div> <div class="wysiwyg" itemprop="incentives"> <p><strong>What we offer:</strong></p> <ul> <li>A launch pad into various senior management opportunities – within the many business lines of Eurofins globally – or into the management hierarchy in our different corporate functions.</li> <li>The opportunity to grow your project management skills in a demanding, fast growing organization.</li> <li>A chance to become part of a highly motivated international team of professionals.</li> <li>In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).</li> </ul> </div></section></body></html>

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