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<html><body><div class="ftllist" id="requisitionDescriptionInterface.descRequisitionContainer">  <table role="presentation" cellpadding="0" cellspacing="0" id="requisitionDescriptionInterface.descRequisition" class="tablelist">    <tbody><tr id="requisitionDescriptionInterface.ID3051.row" class="ftlcopy ftlrow"><td class="columnfull"><div class="columnfull"><div id="requisitionDescriptionInterface.buttongrouppanelTop.row1" title=""><div id="requisitionDescriptionInterface.ID1232.row1" title=""><input type="button" value="Apply Online" id="requisitionDescriptionInterface.UP_APPLY_ON_REQ.row1" class="inputbutton" onclick="javascript:setEvent(event);requisition_applyOnRequisition('requisitionDescriptionInterface','actApplyOnReq',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID1244', this),'application');return ftlUtil_followLink(this);" title="Apply for this position online"/></div><div id="requisitionDescriptionInterface.ID1267"/><div id="requisitionDescriptionInterface.ID1302"/><div id="requisitionDescriptionInterface.ID1338.row1" title=""><input type="button" value="Add to My Job Cart" id="requisitionDescriptionInterface.UP_ADD_TO_JOB_CART.row1" class="inputbutton" onclick="javascript:setEvent(event);requisition_addRequisitionToCart('requisitionDescriptionInterface','actAddRequisitionToCart',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID1358', this),_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID1362', this));requisition_prepareNoteHiding('requisitionDescriptionInterface','hideNote');return ftlUtil_followLink(this);" title="Add this position to the job cart"/></div></div><span class=""> </span><div><span id="requisitionDescriptionInterface.requisitionDescriptionTitleLabel.row1" class="hidden-audible" title="">Job Description - Full Time Appointment, Customer Service Executive, Technology and Operations (WD79321)</span></div><h1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header"><div><span id="requisitionDescriptionInterface.requisitionDescriptionTitle.row1" class="subtitle" title="">Job Description</span><span class="inline"> </span></div></h1><div class="mastercontentpanel3"><table role="presentation" cellpadding="0" cellspacing="0" class="tablelist"><tbody><tr id="requisitionDescriptionInterface.ID3297.row.row1" class="ftlrow" title=""><td class="columnfull"><div class="editablesection"><div id="requisitionDescriptionInterface.ID1440.row1" class="contentlinepanel" title=""><span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" class="titlepage" title="">Full Time Appointment, Customer Service Executive, Technology and Operations</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1455.row1" class="titlepage" title="">-</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1465.row1" class="titlepage" title="">(</span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" class="titlepage" title="">WD79321</span><span id="requisitionDescriptionInterface.ID1479.row1" class="titlepage" title="">)</span></div><div id="requisitionDescriptionInterface.ID1486.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><div id="requisitionDescriptionInterface.ID1502.row1" class="inlinepanel" title=""><span class="subtitle"> </span></div></h2><span class="blockpanel"><span class=""> </span></span><span id="requisitionDescriptionInterface.ID1529.row1" class="text" title=""><table><tbody><tr><td><p><b>Job Purpose</b> (In a brief, specific one or two-sentence statement, answer the questions: "Why does this position exist?" and "What is it expected to accomplish?")</p></td></tr><tr><td><p>·       To be the operations processor for Cards & Digital Payment related process .</p><p>·       To assist the team in reconciliation/settlement for digital products like IMPS/UPI/Aggregators / Visa/ Rupay.</p><p>·       MIS preparation, Audit data submission, Working on large volume of data.</p><p>·       To ensure high level governance standards are maintained on the on-boarding exceptions</p><p>·       Adherence to SLA and defined TAT.</p><p>·       Adoption to digital strategy and drive Design for No Operations.</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><b>Key Accountabilities</b> (List the expected end results or KPIs that the job holder is expected to achieve for this job.  Do not list more than 5)</p></td></tr><tr><td><p>·       Improve TAT or reduce exceptions/errors/complaints in process</p><p>·       Improve Control and compliance</p><p>·       Strengthen Risk & Control framework</p><p>·       Data accuracy & Transaction quality.</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><b>Job Duties & responsibilities</b> (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)</p></td></tr><tr><td><ul><li>As member of the Digital Payment Ops team, perform settlement and reconciliation for digital payment products.</li></ul><p>·       Achieve process synergies through automations and simplification</p><p>·       Obtain satisfactory audit rating for the team.</p><p>·       Ensure reporting of exception (if any).</p><ul><li>Generate ideas for new processes/initiatives. Participate in UAT.</li></ul></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><b>Requirements:</b></p></td></tr><tr><td><p>1] A minimum of 1 -2 years’ experience in payment /digital product operations.</p><p>2] Sound knowledge of digital products, Excel skills and regulatory guidelines around it.</p></td></tr></tbody></table><p> </p><p> </p><table><tbody><tr><td><br/><p><b>Education / Preferred Qualifications</b></p></td></tr><tr><td><p>1] Minimum of graduation from recognised university in full time</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><b>Core Competencies</b></p></td></tr><tr><td><p>·       Processing with eye for detail, data accuracy and coordination skills</p><p>·       Good interpersonal and excellent communication skills.</p><p>·       Effective control measures and governance standards</p><p>·       Good attitude, aptitude towards and fast adoption of new technology and digital lifestyle</p><p>·       Good interpersonal & analytical skills</p><p> </p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><b>Technical Competencies</b></p></td></tr><tr><td><p>1] Good coordination skill</p><p>2] Payment Banking Operations</p><p>4] Communication skills</p><p>5] Digital strategy adoption</p><p>6] Excel skills</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><b>Work Relationship</b></p></td></tr><tr><td><p>1] Team work</p><p>2] Stakeholder management</p><p>3] Customer experience & joyful banking</p></td></tr></tbody></table></span><span class="blockpanel"><span class=""> </span></span></div><div id="requisitionDescriptionInterface.ID1544"/><div id="requisitionDescriptionInterface.ID1602.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span id="requisitionDescriptionInterface.ID1618.row1" class="subtitle" title="">Primary Location</span></h2><span id="requisitionDescriptionInterface.ID1635.row1" class="subtitle" title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1645.row1" class="text" title="">India-Tamil Nadu-Technology Centre</span></div><div id="requisitionDescriptionInterface.ID1652"/><div id="requisitionDescriptionInterface.ID1702"/><div id="requisitionDescriptionInterface.ID1814.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span id="requisitionDescriptionInterface.ID1830.row1" class="subtitle" title="">Job</span></h2><span id="requisitionDescriptionInterface.ID1847.row1" class="subtitle" title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1857.row1" class="text" title="">Others</span></div><div id="requisitionDescriptionInterface.ID1864.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span id="requisitionDescriptionInterface.ID1880.row1" class="subtitle" title="">Schedule</span></h2><span id="requisitionDescriptionInterface.ID1897.row1" class="subtitle" title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1907.row1" class="text" title="">Regular</span></div><div id="requisitionDescriptionInterface.ID1914"/><div class="staticcontentlinepanel"><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span id="requisitionDescriptionInterface.ID1950.row1" class="subtitle" title="">Employee Status</span></h2><span id="requisitionDescriptionInterface.ID1967.row1" class="subtitle" title="">:</span><span class="inline"> </span></div><div id="requisitionDescriptionInterface.ID1978.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><div id="requisitionDescriptionInterface.ID1994"/></h2><div id="requisitionDescriptionInterface.ID2011"/><span class="inline"> </span><span id="requisitionDescriptionInterface.ID2021.row1" class="text" title="">Full-time</span></div><div class="staticcontentlinepanel"><span id="requisitionDescriptionInterface.ID2031.row1" class="subtitle" title="">:</span><span class="inline"> </span></div><div id="requisitionDescriptionInterface.ID2042"/><div id="requisitionDescriptionInterface.ID2092.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span id="requisitionDescriptionInterface.ID2108.row1" class="subtitle" title="">Job Posting</span></h2><span id="requisitionDescriptionInterface.ID2125.row1" class="subtitle" title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.reqPostingDate.row1" class="text" title="">Nov 20, 2025, 2:30:00 AM</span></div></div></td><td class=" column165"><div><div class="helppanel"><div class="blockhelppanel"><div id="requisitionDescriptionInterface.ID2152"/><div id="requisitionDescriptionInterface.ID2221"/><div id="requisitionDescriptionInterface.ID2290.row1" title=""><h3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header"><span class="helpsubtitle"> </span></h3><span id="requisitionDescriptionInterface.ID2319.row1" class="helplabel" title=""> </span></div></div></div></div></td></tr></tbody></table></div><span class=""> </span><div id="requisitionDescriptionInterface.buttongrouppanelBottom.row1" title=""><div id="requisitionDescriptionInterface.ID2338.row1" title=""><input type="button" value="Apply Online" id="requisitionDescriptionInterface.BOTTOM_APPLY_ON_REQ.row1" class="inputbutton" onclick="javascript:setEvent(event);requisition_applyOnRequisition('requisitionDescriptionInterface','actApplyOnReq',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID2350', this),'application');return ftlUtil_followLink(this);" title="Apply for this position online"/></div><div id="requisitionDescriptionInterface.ID2373"/><div id="requisitionDescriptionInterface.ID2408"/><div id="requisitionDescriptionInterface.ID2444.row1" title=""><input type="button" value="Add to My Job Cart" id="requisitionDescriptionInterface.BOTTOM_ADD_TO_JOB_CART.row1" class="inputbutton" onclick="javascript:setEvent(event);requisition_addRequisitionToCart('requisitionDescriptionInterface','actAddRequisitionToCart',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID2456', this),_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID2460', this));return ftlUtil_followLink(this);" title="Add this position to the job cart"/></div></div><div id="requisitionDescriptionInterface.licompanyconnections-panel.row1" class="liconnectionswidget" title=""><script src="https://platform.linkedin.com/xdoor/scripts/in.js"><![CDATA[<![CDATA[api_key:86h7ss5vzddnl4extensions: CompanyConnections@https://www.linkedin.com/careersite/extensions/company-connections-js]]]]><![CDATA[>]]></script><span class="IN-widget" data-lnkd-debug="<script type="IN/CompanyConnections+init" data-integration-context="urn:li:organization:163379" data-width="360px" data-height="246px"></script>"><iframe id="{"xdOrigin":"https://dbs.taleo.net","xdChannel":"1182bd7e-7b3e-4fe1-86a2-a3934199c415","framework":"@linkedin/xdoor-sdk","version":"0.2.23","debug":false}" name="{"xdOrigin":"https://dbs.taleo.net","xdChannel":"1182bd7e-7b3e-4fe1-86a2-a3934199c415","framework":"@linkedin/xdoor-sdk","version":"0.2.23","debug":false}" src="https://www.linkedin.com/careersite/extensions/companyConnections?apiKey=86h7ss5vzddnl4&integrationContext=urn%3Ali%3Aorganization%3A163379&iframeWidth=360&iframeHeight=246&mode=CONNECTIONS&referralJobTitle=&referralCompanyName=&referralJobUrl=&referralUrl=&xdOrigin=https%3A%2F%2Fdbs.taleo.net&xdChannel=1182bd7e-7b3e-4fe1-86a2-a3934199c415&xd_origin_host=https%3A%2F%2Fdbs.taleo.net" class="IN-widget IN-widget--iframe" scrolling="no" allowtransparency="true" frameborder="0" border="0" width="360" height="246" title="LinkedIn Embedded Content"/></span></div></div></td></tr><tr id="requisitionDescriptionInterface.ID4546.emp" class="ftlcopy ftlblankrow"><td colspan="1"> </td></tr></tbody>  </table></div></body></html>

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