Diversity and Inclusion-We have a welcoming, caring culture where people feel valued, trusted and free to express themselves. Our commitment to inclusion comes to life in all kinds of ways, from global diversity networks and forward-thinking people initiatives to embracing dynamic working. The result? An environment where everyone is able to thrive and feel they belong
Culture that is diverse and inclusive
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Accelherate and Divhersity awards

Fidelity International

Fidelity provides Creche facility to its employee and collaborated with Medham located in Gurgaon office location. The cost of this is borne by Fidelity for children up to the age of 6 years. If employee opts for a creche facility of their choice instead of company provided facility, the Company also reimburse the actual monthly charges paid by an employee, subject to a maximum of INR 8,000/- per month per child up to the age of 6 years.

We offers twenty-six (26) continuous weeks of paid leave to all employees of the company.

Family Care Leave: 
We offer five days paid leave in a calendar year to look after family members in need of care. This is to support employees so they can balance their work and family responsibilities.
Dynamic working: 
Depending on the nature of the job, our Dynamic Working policy offers most of our people the flexibility to manage their own working pattern and get a balance between office working and home working.

Other

All permanent and fixed term employees of the company are eligible for paternity leaves of total of continuous twenty-six (26) or in two batches within 12 months of the birth of the child

Rohit Jetly

Upasna Nischal

Fidelity CSR: Lotus Petal School (Short)

20 years of Fidelity International in India

Times Women's Drive 2022

As a Fixed term Contractor - Customer Service Representative (9 months contract), you will be a vital source of first-line support, helping clients manage their investments and save for their financial futures. The role will primarily involve responding to client queries received through incoming written correspondence.Key ResponsibilitiesIn this role, you will:<ul><li>Handle and resolve a wide range of queries from clients and internal colleagues.</li><li>Process client requests and appropriately manage or escalate complaints.</li><li>Provide clear, accurate, and helpful responses through emails and letters, ensuring a positive client experience.</li><li>Explain relevant products, services, and tools to clients.</li><li>Quickly identify and escalate situations involving risk, potential fraud, or vulnerable customers to the appropriate team/person.</li><li>Take ownership of customer interactions and ensure queries are resolved satisfactorily for both the customer and the business.</li><li>Maintain agreed performance and quality standards, including resolving queries correctly at the initial interaction wherever possible.</li><li>Work collaboratively with the wider team and provide support across teams based on business requirements.</li></ul>What We Are Looking ForYou are likely to succeed in this role if you:<ul><li>Have solid experience within a customer service environment, ideally within financial services.</li><li>Possess excellent written communication skills, with the ability to create clear, professional, and accurate responses.</li><li>Enjoy engaging with and supporting customers.</li><li>Have strong problem-solving skills and attention to detail.</li><li>Are a proactive and positive team player with an eagerness to continuously learn and develop.</li><li>Take ownership of your personal and professional development.</li><li>Have the resilience to handle challenging customer situations.</li><li>Are flexible and comfortable supporting other teams based on business needs.</li></ul>

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