ERG Within Finastra:
Women@Finastra Inclusion Network
At Women@Finastra, we&rsquo;re supporting Finastra&rsquo;s mission to become the most loved and inclusive company in fintech, by enabling and empowering women to achieve their professional and personal aspirations through the following actions:
<ul style="text-align: justify;">
<li>Creating a safe environment.</li>
<li>Embodying diversity and inclusion.</li>
<li>Providing equal opportunity.</li>
<li>Building a network.</li>
<li>Encouraging unbiased decision making</li>
</ul>
At Finastra, we&rsquo;re committed to:
<ul>
<li style="text-align: justify;">Achieving 50/50 gender parity by 2030. Our leadership team has achieved 38% female representation and?our innovation?team surpasses this with 52%. The programs we have in place will accelerate this across the business.</li>
<li style="text-align: justify;">Promoting woman?in fintech and STEM.</li>
<li style="text-align: justify;">Enabling financial inclusion?everywhere, by promoting access to affordable?financial services, financial literacy, youth hackathons, Girls Who Code, helping bank?the unbanked and funding small &amp; minority businesses.</li>
<li style="text-align: justify;">Challenging algorithmic bias in financial services.</li>
</ul>

Join Finastra on March 6th for an insightful LinkedIn Live focusing on "Balancing Act: Inspiring Inclusion and Excellence in Fintech"&nbsp;
This engaging discussion aims to shed light on the distinctive hurdles women encounter while striving to maintain equilibrium in the fast-paced tech sector.&nbsp;
&nbsp;
The panel:
&nbsp;
<ul style="text-align: justify;">
<li aria-level="1">Anagha Dongre - Senior Director</li>
</ul>
&nbsp;
Head of GPPe Engineering, R&amp;amp;D Payment Finastra
Anagha leads a global team of engineers delivering innovative solutions for leading banks. With 20 years of experience, including 17 in finance, she excels in engineering, agile transformation, and team management across multicultural settings. Anagha is passionate about team building, collaboration, and music-inspired creativity.
&nbsp;
&nbsp;
<ul style="text-align: justify;">
<li aria-level="1">Cristina Talaba</li>
</ul>
&nbsp;
COO, Treasury and Capital Markets; Country Head @ Finastra Romania
Over 15 years at Finastra, Cristina Talaba advanced from junior roles to COO of Treasury &amp; Capital Markets. She now focuses on enhancing customer experiences, addressing pandemic-induced client disconnection by driving initiatives for loyalty and improvement.
&nbsp;
&nbsp;
<ul style="text-align: justify;">
<li aria-level="1">Elona Ruka - Wright</li>
</ul>
&nbsp;
EVP, Global Chief Risk &amp; Compliance Officer
Elona oversees diverse risk management areas at Finastra, emphasizing top-notch strategies in information security, regulatory compliance, and enterprise risk. With over 20 years of experience in financial institutions, she drives transformative efforts in risk management, governance, and compliance programs.
&nbsp;
&nbsp;
<ul style="text-align: justify;">
<li aria-level="1">Kimberly Thompson</li>
</ul>
&nbsp;
VP, Human Resources, Global
Kimberly Thompson, a seasoned HR executive, brings over 20 years of diverse industry experience and academic credentials in Organizational Leadership and Behavioral Sciences. As HR Leader at Finastra, she drives talent, strategy, and culture, aligning people strategies with sustainable growth. Passionate about diversity and community advocacy, she balances professional excellence with personal pursuits.
&nbsp;
Discover practical solutions such as flexible working hours, remote work opportunities, and supportive workplace policies tailored to help women thrive both personally and professionally.&nbsp;
Don't miss this opportunity to gain valuable insights and connect with like-minded individuals.&nbsp;
Register now to secure your spot and take a step towards achieving a harmonious work-life balance in the dynamic world of technology.
&nbsp;
About FINASTRA 
At Finastra our purpose is to unlock the power of finance for everyone &amp; redefine finance for good. We provide critical, leading solutions to the global financial services market. We&rsquo;re the orchestrator of open finance; building and delivering innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We&rsquo;re one of the world&rsquo;s largest FinTechs, working with over 9,000 customers including 90 of the top 100 banks globally.
We are more than just a workplace; we are a responsible business that believes in doing well by doing good. Now is the time to embrace new challenges, seize your opportunity and make your mark. Our people are our greatest asset.
 Note: Shortlisted candidates will be notified via email.

Finastra - LinkedIn Live

Finastra Annual Event

Onam Celebration

Finastra-TrivandrumTeam Get together

Independence Day Celebration

ESG Day-2023

Finastra

The Global Flexible Vacation Policy defines Finastra&rsquo;s commitment to life-work balance. At&nbsp;Finastra, we promote OPENworking, and we believe that everyone is more efficient without artificial limits on vacations/holiday entitlement and encourage you to take vacation as and when you need to&mdash;there will be no cap on holidays.

At Finastra we are committed to providing a safe and respectful work environment for all, we will not tolerate inappropriate behavior, including harassment, bullying, or abuse of authority. No one has to endure any type of harassment at Finastra, for any reason, at any time. Likewise, no one is permitted to harass anyone else at Finastra. Finastra does not tolerate any harassing behavior and treats all complaints of harassment seriously whether they are made informally or formally. We will instigate disciplinary or legal action against people who harass, bully, or abuse their authority. We will treat each other respectfully and challenge any unfair behavior. By respect, we mean due consideration for the feelings, wishes, and rights of others. We are all responsible for ensuring harassment doesn&rsquo;t happen at Finastra and Finastra will investigate all complaints to ensure they are resolved quickly and fairly.

Maternity Time off allows us to comply with both the letter and spirit of the law on maternity rights and to make the maternity leave process transparent and supportive for the employees. 
A female employee of Finastra India is entitled to be paid maternity leave before and after childbirth, for a total of not more than twenty-six (26) weeks (Inclusive of public holidays and weekly offs), with up to eight (8) weeks of maternity benefit to be given preceding the date of her delivery. 
In compliance with the Maternity Benefit Act 1961, female employees adopting a child below the age of three months and commissioning mothers having children through surrogacy are entitled to paid maternity leave for a period of twelve (12) weeks from the date the child is handed over to them. If the age of the adopted child is more than 3 months, the adoptive mother will not be entitled to the maternity benefit under the existing rules.
A female employee who undergoes a tubectomy operation, on submission of prescribed proof, will be entitled to two (2) weeks paid leave, immediately following the day of the tubectomy operation. In addition, every female employee who undergoes a medical termination of pregnancy or miscarriage, on submission of prescribed proof, will be entitled to six (6) weeks of paid leave immediately after the day of medical termination of pregnancy or miscarriage.
In the event of any illness arising out of pregnancy, delivery, premature birth, miscarriage, medical termination of pregnancy, or a tubectomy operation, the employee will be eligible to take an additional paid leave of up to four (4) weeks. 
Finastra reserves the right to seek a medical certificate from a doctor confirming the need for such leave due to pregnancy-related problems.

The SAFELeave &amp; Domestic Abuse Policy recognizes the unfortunate reality of domestic violence. At Finastra we are committed to tackling the issue of by providing the necessary resources and work adjustments to Personnel who need help.

Safe Leave and Domestic Abuse

The Adoption Policy defines the support provided to you by Finastra if you are expanding your family through adoption. It confirms the reimbursement of costs associated with adopting a child that Finastra will meet and that local parental leave rules equally apply to adoption. Finastra recognizes the valuable contribution that its employees can make in providing a safe and loving home for children around the world via adoption and this policy provides the family with the support that they will need.

Adoption Policy

The Finastra group of companies (&ldquo;Finastra&rdquo;) places the principles of Environmental, Social &amp; Governance (ESG) and our business mantra of &lsquo;doing well by doing good&rsquo; at the heart of its OPEN and inclusive culture. Our corporate purpose is to unlock the potential of people, businesses, and communities through open, inclusive, and sustainable finance. By focusing on our technology, talent, and network we have created a platform for positive social and environmental change through philanthropy, education, job creation, economic growth, and innovation. This strategic approach and vision for corporate responsibility was formed at the inception of Finastra. The purpose of this policy is to inform our stakeholders how Finastra will leverage its ecosystem to improve the world around us. The policy also describes various employee responsibilities and requirements, as well as the governance structure applied to the ESG agenda at Finastra.

Environment Social and Governance Policy

This policy outlines the processes involved in paternity leave. Paternity Leave provides for a short period of paid leave immediately following the birth or adoption, or within a relatively short time thereafter.
An employee is eligible for a maximum of 10 working days in the service career towards Paternity Leave. It can be utilized at a maximum of 5 working days per Child or adoption of a child, for the first two children.
Paternity leave will need to be consumed at one stretch and not in parts. No Carry forward / Accumulation / Encashment is possible with Paternity leave. The Request for Paternity Leave Approval will need to be supported by a copy of the Birth Certificate or Adoption Certificate issued by the competent governmental body.
Any inappropriate claim or usage of Paternity Leave will result in disciplinary action.

Life at Finastra: Jaysika Kandiah, Finstarter

Life at Finastra: Megan Baker

Life at Finastra: Elsa Carette

Life at Finastra: Raja Vasudevan

Life at Finastra: Yadhu Tony

Life at Finastra - Renu Mall

Team PurposeThe Active Support group’s primary function is to provide dedicated product support, training to select clients, ideating and implementing innovations and automation to ensure a good customer experience. Besides this the team’s other function is to help the Engineering Support (ESG) team with complex cases raised by Customers for investigation. The goal is to understand the root causes of the issues and define them as Bugs, Normal Behaviors or Enhancement Requests. Whenever a case is classified as a bug or when a mission-critical situation arises, is the teams are responsible for finding a workaround to help the client operate and provide a clear description of the problem, determine the root cause analysis using reverse engineering of source code where possible and HTR (How to reproduce scenario) to Level 3 Support.This team has access to the same tools as the R&D groups (source code, specifications and diagnostic tooling)..Job PurposeThe holder of the role is a domain expert who will primarily be a dedicated resource for prioritizing and managing issues reported by a client, and ensuring their cases progress quickly to their final resolution. He/She would also be expected to provide training to the clients, besides sharing best practices. He/She may also be asked to resolve complex cases, to follow up on critical customer projects, set up special validation plans or take on specialized tasks in his area of expertise. Unlike the Team Leader, the Expert Support Engineer does not usually take on team management responsibilities.Technical analysis of highest order is expected using Java coding skills and troubleshooting skills and usage of tools to find the root cause of issues.Expected to work in shifts, including the US shift, depending on the clients’ time zones.He /She will be working as part of a global teamDecision Making & AuthorityThe Support Engineer reports to the Team Leader/ Support Manager. He/She is responsible for ensuring quick turnaround time for issue investigation; training clients on new functionalities and modules, sharing best practices, performing detailed analysis in order to understand and reproduce issues etc.The role holder has neither direct nor indirect reports, nor budget responsibility.Key Relationships · Global Services, Customer Support, Customer Success, Sales Operations· 3rd Level Support & QA – Product · Customer group: select client populationKey Responsibilities1. Product knowledge- Uses his/ her excellent understanding of the product functionalities and capabilities to provide dedicated support to select customers, share best practices, validate technical requirements and ensure an external view of the implemented functionalities.- Acts as a subject matter expert (SME) for most of the technical/functional aspect of the product, including architecture and processes and propose enhancements & improvements- Technical experts should have acquired an adequate understanding of the functional aspects of the product. Functional experts should have acquired an adequate understanding of the technical aspects of the product.- Provides regular help to team members, can deliver training and to transfer knowledge to the team and to clients. Is perceived as a trusted advisor who can be relied upon to provide the right guidance to the clients.2. Issue investigation- Is able to handle the most complex cases and to find the most efficient ways to resolve them. Engages with other teams from Product, Global Services, Sales, when necessary- Focuses on ensuring a quick turnaround of cases and engages with internal and external stakeholders to provide a good resolution.- Focuses on handling urgent, unassigned cases that are challenging and have a high level of complexity- Follows Best practices for case management and encourages others to do the same.- Takes on a role of mentor and coach for supporters from other levels, when necessary3. Case tracking- Is capable of working on multiple tasks simultaneously, with regular interaction with the client- Manages multiple tasks in parallel under pressure and when necessary promptly investigates issues on a remote basis- Follows up on crisis to ensure the team is able to get client on track.- Ensures cases are progressing and provides regular updates to clients, identifies risks and raises warning when necessary.4. Client interaction- Acts as a main focal point of contact for support for designated clients.- Follows up on their cases and has a close engagement with the clients.- Provides proactive support to clients to address their pain points, achieve customer success and provide a good experience at every client interaction.- Follows up on major crises and ensures the team is able to get client on track, taking the lead to resolve problems when required- Travels onsite on client missions to drive case resolution and complete issue analysis, when necessary5. Planning and Development- Effectively plans and manages multiple tasks as well as drives the team's activity towards the achievement of the key deliverables- Stays up-to-date in his/her product knowledge via self-study and self-discovery- Delivers on time and within the estimated timelines and is able to foresee impact of changing priorities- Identifies gaps in the skill set/knowledge of colleagues and clients and suggests training and development plansExperience· More than 8 years of relevant experience, Relevant experience of Loan IQ – atleast 5 years· Good working knowledge of the Loan IQ product· Strong problem solving and analytical skills using technical skiils like Java· Strong Core Java coding skills· Strong in Writing Database queries· Strong Trouble shooting experience using Java code and other tools.· Coach team members and bring their experience level up.· Provide training and creation of knowledge articles· Effectively manage different types of tasks at the same time· Able to remain calm under pressure. Able to put views across assertively and stay positive when faced with challenging situations.· Commitment to customer service - willing to go the extra mile to provide excellent service· Good Knowledge of triaging networks and basic server administration.· Good time management and ability to manage multiple tasks in parallel under pressure· Ability to work independently as well as being a team player· Able to handle pressure when working on-site and remotely· Able to provide input on the definition and implementation of projects· Possesses good communication skills and can articulate well in English.· Possesses strong problem solving and analytical skillsQualifications & certification· Basic degree: Preferably in Engineering / Mathematics / Computer Science / Finance / Business Administration· Strong knowledge and experience on JAVA, databases.· Experience working on Windows server environment, UNIX environment is Big plus.CompetenciesSupport Delivery: The ability to follow a structured process to understand and address any customer issues. The ability to follow the escalation matrix and, where necessary, take the appropriate action to resolve and/or escalate the issue.Product Knowledge: The ability to use specialized product and industry knowledge as well as introduce other relevant Finastra solutions into customer decisions. The ability to act as a specialized point of contact in product specific areas and provide advisory that will drive the development, customization, sales and deployment of Finastra products.Support Tools: The ability to use standard support tools to effectively log and track customer issues and to deliver meaningful reports to service delivery teams / management. (SFDC, root cause analysis, bug tracking, etc)Support Tracking & Logging: The ability to accurately and thoroughly log all customer issues and their details, communicated via different channels, into one central tracking repository. This will allow resolver groups to be able to start investigations without further delay.Project Management: The ability to negotiate, scope, deliver a plan and manage any change control activities that emerge. The ability to make trade-offs among competing objectives and alternatives in order to meet or exceed the needs and expectations of the stakeholders.Verbal and Written Communication: The ability to articulate ideas, thoughts, feelings that are appropriate and can be well understood by the audience. Is professional and courteous in his approachThe ability to create written materials with objectivity, conciseness and clarity through the appropriate means of communication for the target audienceBehavioral SkillBe Proud – Drive & Commitment: Honours commitments and demonstrates capacity for continued effort and quality output that drive results. Inner confidence in ability and of others: set standards high and aim to exceed expectations. Maintains focus on excellent delivery, takes responsibility to continuously raising the standard of delivery. Translates personal success into a success for Finastra.Think Beyond – Customer Focus: Understands the parallels between internal and external customers and their relationship to each other. Understands who their customers are, understand their point of view at all times and pre-empts future needs and requirements. Fosters a 'customer first’ environment and culture built on providing superior service and exceeding expectations. Involves the right people and channel customer feedback where it counts in order to get a timely turnaround of quality feedback.Opinion Counts - Build Teams: Develops role and team clarity and creates a strong sense of ownership within and across teams to get the best results. Uses the skills, experiences and expertise of their colleagues knowing the ‘whole is greater than the sum of the parts’ and will work to build systems and processes to create a powerful learning environment.Own It – Think Flexibly: The ability to assess a situation, problem or opportunity from different perspectives and having a solution before problems are presented. Open to non-traditional solutions - innovative and eccentric out-of-the-box thinking in order to create an environment that is creatively thinking. Creates more than one option to solve an issue assessing the pros and cons of each option in order to deliver a sound recommendation. Opportunistic in spirit: how can Finastra do it better and faster?Fix It – Operational Excellence: Works with others to create a climate of continuous improvement by focussing on the needs of the customer. Optimises and refines processes to increase value and effectiveness by challenging the status quo, identifying and implementing improvement initiatives. Uses knowledge of the organisation in making decisions and perceives the impact and implications of such decisions. Win Together – Working Together: Develops ways of working and dealing with people that facilitate an increased global perspective ensuring time-zones are not a barrier to efficient and effective team working. Demonstrates an understanding and appreciation for diversity in the global workplace and a commitment to inclusion. Takes responsibility for both personal and team goals: actively seeks and values the ideas, opinions and contributions of others.Case discipline: Maintain daily updates on cases keeping internal stakeholders and Customer updated on progress. Sharing milestone plan and tracking it and updating on the case is a must.

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