Citi_Bank_US

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd"><html><body><section class="job-description" data-selector-name="jobdetails" data-org-id="287" data-job-id="88303671392" data-save-jobs="true">        		<div class="job-details-inside-container-1">    		    <h1 class="job-title-heading">Equity Client Access & Entitlements – Officer - Mumbai</h1>     		            		<div class="job-description__buttons top">                      		<a class="button job-apply top" data-job-id="88303671392" data-job-organization-id="287" data-selector-name="job-apply-link" data-page-type="Job" data-page-name="Job Details" data-override-candidate-card="False" data-delay-url="False" data-apply-url="https://citi.wd5.myworkdayjobs.com/2/job/Mumbai-Maharashtra-India/Equity-Client-Access---Entitlements---Officer---Mumbai_25920506/apply" href="https://citi.wd5.myworkdayjobs.com/2/job/Mumbai-Maharashtra-India/Equity-Client-Access---Entitlements---Officer---Mumbai_25920506/apply" rel="nofollow" data-apply-mobile="true" target="_blank">Apply <span class="sr-only">(opens in new window)</span></a>                                                <button type="button" class="js-save-job-btn job-description__saved-job-btn top" data-job-id="88303671392" data-org-id="287">Save</button>                </div>            </div>            <div class="job-details-inside-container-2">            	<dl class="job-description__desc-list">        		        <div class="job-description__desc-job-info job-id">                            <dt class="job-description__desc-term">Job Req Id:</dt>                            <dd class="job-description__desc-detail">25920506</dd>                        </div>                           		           		   <div class="job-description__desc-job-info job-location">                        <dt class="job-description__desc-term">Location(s):</dt>                                                                     <dd class="job-description__desc-detail">Mumbai, Maharashtra, India</dd>                                           </div>                		                           <div class="job-description__desc-job-info job-remote-type">                            <dt class="job-description__desc-term">Job Type:</dt>                            <dd class="job-description__desc-detail">Hybrid</dd>                        </div>                            		        <div class="job-description__desc-job-info job-date">                            <dt class="job-description__desc-term">Posted:</dt>                            <dd class="job-description__desc-detail">Nov. 11, 2025</dd>                        </div>        		                   </dl>            </div>            <div class="job-details-inside-container-3">                <div class="ats-description">                   <h2 class="jd-evergreen-hl">Discover your future at Citi</h2>                   <p class="jd-evergreen-text">Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p>                   <h2 class="jd-evergreen-hl">Job Overview</h2>                   <p><b>ROLE & RESPONSIBILITIES</b></p><ul><li>Process and fulfill client requests efficiently related to Citi Velocity, ensuring strict adherence to Standard Operating Procedures (SOPs)</li><li>Effectively prioritize critical and urgent requests throughout the shift. Whenever needed, act as a point of contact for the broader team, collaborate with internal partner support teams to resolve complex issues and escalations within the shift.</li><li>Provide best-in-class support services to a geographically diverse user base, ensuring consistent quality and responsiveness.</li><li>Communicate clearly and concisely - executive presence for dealing with internal senior management as well as client empathy to resolve issues and queries in a timely fashion.</li><li>Collaborate effectively with the global colleagues, share information, knowledge and best practices to enhance the team capabilities and performance.</li><li>Strong process awareness and ability to manage incidents, problems and customer escalations, while maintaining and enhancing client service levels by thoroughly understanding and diligently following Helpdesk procedures, rules and guidelines.</li><li>Ensure full understanding and consistent compliance with all internal audit, regulatory requirements, and compliance directives.</li><li>Operate with increasing autonomy and minimal supervision upon successful completion of training, taking ownership of tasks and driving them to completion.</li><li>Strong leadership skills, with the ability to mobilize and influence both internal and external teams not in a direct reporting line.</li></ul><p/><p><b>QUALIFICATIONS</b></p><p><i>Education: </i>Master’s or bachelor’s degree in a business or finance related discipline or equivalent qualification</p><p><i>Experience: Minimum 3 years of experience in relevant industry (Experience in Helpdesk, Service desk, or Support deck is preferred)</i></p><p><i>Skills</i><i>:</i></p><ul><li><i>Excellent verbal and written communication skills (English). Should be comfortable interacting with internal & external stakeholders as well as the senior management team within the firm.</i></li><li><i>Good Microsoft excel skills, well-versed with advanced excel formulas to support data tasks. Macro or visual basic experience will be preferred.</i></li><li><i>A client-focused approach, adept at managing expectations, and a proven track record of effectively interacting with Sales teams.</i></li><li><i>Demonstrated ability to efficiently resolve issues in time-critical scenarios, supported by strong analytical and problem-solving skills, and the ability to think clearly and resolve problems with good judgment.</i></li><li><i>Proven ability to efficiently handle the complex and urgent tasks task or request while adhering to established procedures.</i></li><li><i>Experience in e-Trading client services or associated operations groups within a high-availability/mission-critical environment.</i></li><li><i>Proficient in working with external vendor platforms such as Bloomberg, AlphaSense, Visible Alpha, S&P Capital IQ, FactSet, and LSEG.</i></li><li><i>Self-motivated, highly organized, and capable of multi-tasking, independent workflow management, prioritization, and meeting deadlines.</i></li><li><i>Understanding of incident and problem management principles.</i></li><li><i>Demonstrated ability to learn new business concepts quickly.</i></li><li><i>Ability to work effectively at both strategic and tactical operational levels.</i></li><li><i>Ability to promote a positive work environment.</i></li></ul><p><i>Other:</i></p><ul><li><i>Good understanding of Gen-AI principles, models and their potential in financial services, to drive innovation and efficiency.</i></li><li><i>Demonstrated ability to proactively leverage available Gen-AI tools for daily tasks, driving efficiency gains and contributing to process optimization.</i></li></ul><p><span><span><span><span><span><span><span><span><span><span><span><span class="WHR0">------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><p><b><span>Job Family Group: </span></b></p>Institutional Sales<p><span><span><span><span><span><span><span><span><span><span><span><span class="WHR0">------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><p><b>Job Family:</b></p>Institutional Sales Support<p><span><span><span><span><span><span><span><span class="WHR0">------------------------------------------------------</span></span></span></span></span></span></span></span></p><p><b><span>Time Type:</span></b></p>Full time<p><span><span class="WHP0">------------------------------------------------------</span></span></p><p><b><span>Most Relevant Skills </span></b></p>Please see the requirements listed above.<p>------------------------------------------------------</p><p><b><span>Other Relevant Skills </span></b></p>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><p><i><span/></i></p><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i><a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a><span>.</span></i><br/><br/><i><span>View Citi’s </span><a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a><span> and the </span><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a><span> poster.</span></i></p>                </div>                        <div 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data-org-id="287">Save</button><dl class="job-description__desc-list">        		        <div class="job-description__desc-job-info job-id">                            <dt class="job-description__desc-term">Job Req Id:</dt>                            <dd class="job-description__desc-detail">25920506</dd>                        </div>                           		           		   <div class="job-description__desc-job-info job-location">                        <dt class="job-description__desc-term">Location(s):</dt>                                                                     <dd class="job-description__desc-detail">Mumbai, Maharashtra, India</dd>                                           </div>                		                           <div class="job-description__desc-job-info job-remote-type">                            <dt class="job-description__desc-term">Job Type:</dt>                            <dd class="job-description__desc-detail">Hybrid</dd>                        </div>                            		        <div class="job-description__desc-job-info job-date">                            <dt class="job-description__desc-term">Posted:</dt>                            <dd class="job-description__desc-detail">Nov. 11, 2025</dd>                        </div>        		                   </dl><div class="job-description__desc-job-info job-id">                            <dt class="job-description__desc-term">Job Req Id:</dt>                            <dd class="job-description__desc-detail">25920506</dd>                        </div><dt class="job-description__desc-term">Job Req Id:</dt><dd class="job-description__desc-detail">25920506</dd><div class="job-description__desc-job-info job-location">                        <dt class="job-description__desc-term">Location(s):</dt>                                                                     <dd class="job-description__desc-detail">Mumbai, Maharashtra, India</dd>                                           </div><dt class="job-description__desc-term">Location(s):</dt><dd class="job-description__desc-detail">Mumbai, Maharashtra, India</dd><div class="job-description__desc-job-info job-remote-type">                            <dt class="job-description__desc-term">Job Type:</dt>                            <dd class="job-description__desc-detail">Hybrid</dd>                        </div><dt class="job-description__desc-term">Job Type:</dt><dd class="job-description__desc-detail">Hybrid</dd><div class="job-description__desc-job-info job-date">                            <dt class="job-description__desc-term">Posted:</dt>                            <dd class="job-description__desc-detail">Nov. 11, 2025</dd>                        </div><dt class="job-description__desc-term">Posted:</dt><dd class="job-description__desc-detail">Nov. 11, 2025</dd><div class="job-description__buttons bottom">		<a class="button job-apply bottom" data-job-id="88303671392" 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Equity Client Access & Entitlements – Officer - Mumbai

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