12542 Citicorp Services India Private Limited

<html><body> ROLE & RESPONSIBILITIES<ul><li>Process and fulfill client requests efficiently related to Citi Velocity, ensuring strict adherence to Standard Operating Procedures (SOPs)</li><li>Effectively prioritize critical and urgent requests throughout the shift. Whenever needed, act as a point of contact for the broader team, collaborate with internal partner support teams to resolve complex issues and escalations within the shift.</li><li>Provide best-in-class support services to a geographically diverse user base, ensuring consistent quality and responsiveness.</li><li>Communicate clearly and concisely - executive presence for dealing with internal senior management as well as client empathy to resolve issues and queries in a timely fashion.</li><li>Collaborate effectively with the global colleagues, share information, knowledge and best practices to enhance the team capabilities and performance.</li><li>Strong process awareness and ability to manage incidents, problems and customer escalations, while maintaining and enhancing client service levels by thoroughly understanding and diligently following Helpdesk procedures, rules and guidelines.</li><li>Ensure full understanding and consistent compliance with all internal audit, regulatory requirements, and compliance directives.</li><li>Operate with increasing autonomy and minimal supervision upon successful completion of training, taking ownership of tasks and driving them to completion.</li><li>Strong leadership skills, with the ability to mobilize and influence both internal and external teams not in a direct reporting line.</li></ul> QUALIFICATIONSEducation: Master’s or bachelor’s degree in a business or finance related discipline or equivalent qualification Experience: Minimum 3 years of experience in relevant industry (Experience in Helpdesk, Service desk, or Support deck is preferred) Skills :<ul><li>Excellent verbal and written communication skills (English). Should be comfortable interacting with internal & external stakeholders as well as the senior management team within the firm.</li><li>Good Microsoft excel skills, well-versed with advanced excel formulas to support data tasks. Macro or visual basic experience will be preferred.</li><li>A client-focused approach, adept at managing expectations, and a proven track record of effectively interacting with Sales teams.</li><li>Demonstrated ability to efficiently resolve issues in time-critical scenarios, supported by strong analytical and problem-solving skills, and the ability to think clearly and resolve problems with good judgment.</li><li>Proven ability to efficiently handle the complex and urgent tasks task or request while adhering to established procedures.</li><li>Experience in e-Trading client services or associated operations groups within a high-availability/mission-critical environment.</li><li>Proficient in working with external vendor platforms such as Bloomberg, AlphaSense, Visible Alpha, S&P Capital IQ, FactSet, and LSEG.</li><li>Self-motivated, highly organized, and capable of multi-tasking, independent workflow management, prioritization, and meeting deadlines.</li><li>Understanding of incident and problem management principles.</li><li>Demonstrated ability to learn new business concepts quickly.</li><li>Ability to work effectively at both strategic and tactical operational levels.</li><li>Ability to promote a positive work environment.</li></ul> Other:<ul><li>Good understanding of Gen-AI principles, models and their potential in financial services, to drive innovation and efficiency.</li><li>Demonstrated ability to proactively leverage available Gen-AI tools for daily tasks, driving efficiency gains and contributing to process optimization.</li></ul> ------------------------------------------------------ Job Family Group: Institutional Sales ------------------------------------------------------ Job Family:Institutional Sales Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.   If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a> . View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster. </body></html>

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