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At Optum, we value the distinctive talents and perspectives each employee brings to our workplace. We foster an inclusive work environment through various initiatives like our Employee Resource Groups, which are connected internal communities that focus on sharing our diverse experiences and backgrounds, creating a greater sense of belonging.
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Optum

Primary Responsibilities:Conduct fair, thorough and timely investigations into allegations of violations of Global Human Resources (HR) policies or local law and policies to ensure fair treatment of all employees Investigations and management of matters that are raised to the Company, more specifically around conflict, bullying, discrimination, unfair treatment, workplace harassment, sexual harassment, performance management and any other work-related grievances Advise on and help to resolve other workplace concerns to determine the appropriate approach and to ensure fair treatment of all employees. De-escalate and resolve matters as appropriate using empathetic listening and conflict resolution skills Ensuring investigations adhere to timelines and are conducted sensitively, confidentially, fairly and keeping in mind duty of care and employee experience at all times Ensuring investigations are well researched, in consideration of the full and crucial factors: applying extensive employee relations or employment law experience and knowledge to manage cases quickly, effectively and professionally, ensuring that the risk to the bank is mitigated and that decisions reached are fair, consistent and in line with legal obligations and regulatory expectations Partner and collaborate with other ER team members. Supporting each other, collaborating, partnering, and sharing information to enhance team effectiveness. Build strong relationships, partner, and collaborate with internal-stakeholders including the Human Resources Business Partners (HRBPs) and Compliance, Legal, Employment Law to ensure the right outcomes are achieved Help balance risk, taking into account employee, business, and company perspective Derive insights from ER Incident data base and assist Talent as well as Business leadership in developing and deploying appropriate strategies, policies, procedures and initiatives to mitigate People risk exposures Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications:Bachelor’s degree or equivalent practical experience 5+ years of experience in Employee Relations, Human Resources or Employment Legal Experience in conducting investigations and advising on or supporting local disciplinary and investigation processes Experience in establishing cross-functional relationships at all levels and geographies Preferred Qualifications:Experience in consulting directly with employees and management Experience with stakeholder management in a global organization. Demonstrated ability to operate with empathy, and diffuse or de-escalate challenging conversations or situations Demonstrated ability to work through ambiguity and complexity, and apply an intersectional lens to your work Demonstrated ability to be flexible to collaborate across teams, regions, and time zone

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