Required Skills & Qualifications

Any graduate / under-graduate
Excellent communication skills in English and [Local Language]
Basic computer knowledge (MS Excel, CRM, email handling)
Good sales persuasion and negotiation skills
Ability to handle pressure and meet targets
Customer-first attitude and problem-solving skills

Preferred Skills

Experience in BPO, Call Centre, Sales, or Customer Support
Knowledge of chat tools, ticketing systems, ...

Key Roles & Responsibilities:

Inbound & Outbound Calling

Handle customer queries via incoming calls professionally and efficiently
Make outbound calls for follow-ups, promotions, feedback, and lead conversion
Explain products/services clearly and resolve customer concerns
Maintain call quality and accurate call records
Sales & Lead Conversion

Convert inquiries into successful sales
Achieve daily, weekly, and monthly sales targets
Upsell and cros...