Who We’re Looking For
- Experience: 5–8 years overall, with at least 2 years as an MBA admissions counsellor in India. Strong customer success, operations, or account management experience is a plus.
- Languages: Fluent in English and Hindi (spoken & written).
- Tech fluency: Comfortable with Excel/Sheets (pivot tables, formulas, charts), CRM systems, and generative AI tools like ChatGPT.
- Ownership & collaboration: Proven track record of taking end-to-end ownership, reso...

Your Role — What You’ll Own
- End-to-end student & counsellor experience: Manage onboarding, engagement, and retention for MBA aspirants and counsellors, ensuring high satisfaction and successful admissions.
- Ownership of KPIs: Drive conversion, retention, and engagement metrics. Ensure leads are moved to closure, and admissions are successfully completed. Identify issues and implement solutions independently.
- Managing demand-supply for counsellors: Map counsellor availabili...