Altisource

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd"><html><body><section class="job-section" id="st-jobDescription"><div> <p class="googlejobs-paragraph--empty"/> <h2 class="title">Job Description</h2> </div> <div class="wysiwyg" itemprop="responsibilities"> <p>1. New Client Onboarding: Take the lead in guiding new clients through the onboarding process. Provide them with a warm welcome, explain our products/services, and assist them in understanding our platform and offerings.<br/> 2. Client Assistance: Be the first point of contact for clients, addressing their questions, concerns, and inquiries via phone calls and emails. Offer knowledgeable guidance to help them navigate our offerings effectively.<br/> 3. Problem Resolution: Work diligently to identify and troubleshoot client issues, striving for swift resolutions. Collaborate with internal teams to ensure that client concerns are addressed accurately and promptly.<br/> 4. Relationship Building: Develop and nurture strong, long-lasting relationships with clients. Understand their unique needs and preferences to tailor your interactions and provide personalized support.<br/> 5. Client Education: Offer insights and educational resources to help clients make informed decisions. Share information about updates, new features, and best practices to maximize their experience with our products/services.<br/> 6. Client Feedback: Act as a feedback conduit between clients and internal teams, conveying valuable insights to improve our offerings and services.<br/> 7. Record Keeping: Maintain accurate and up-to-date client records and interactions in our CRM system.</p> <p>Requirements:</p> <p>• Exceptional communication skills, both written and verbal.<br/> • Strong interpersonal skills to build rapport and maintain positive relationships.<br/> • Problem-solving ability and a proactive approach to addressing client concerns.<br/> • Patience and empathy when dealing with client inquiries and issues.<br/> • Organizational skills to manage multiple clients and tasks effectively.<br/> • Proficiency in using office productivity software.<br/> • Previous experience in a client-facing role or customer service is preferred.</p> </div></section><section class="job-section" id="st-qualifications"><div> <p class="googlejobs-paragraph--empty"/> <h2 class="title">Qualifications</h2> </div> <div class="wysiwyg" itemprop="qualifications"> <p>• Bachelor’s Degree or equivalent Required Skills</p> <p>• Must have excellent written communication skills (with accurate grammar and punctuation)</p> <p>• Must have the ability to read and respond to the client’s emails following effective business email writing etiquettes</p> <p>• Must have excellent verbal communication skills with fluent English and neutral accent</p> <p>• Must have good analytical and cognitive skills</p> <p>• Must have an eye for attention to detail</p> <p>• Must have minimum 30 wpm speed with the ability to talk over the phone</p> </div></section><section class="job-section" id="st-additionalInformation"><div> <p class="googlejobs-paragraph--empty"/> <h2 class="title">Additional Information</h2> </div> <div class="wysiwyg" itemprop="incentives"> <p><strong><u>WORKING AT ALTISOURCE ADVANTAGES</u></strong></p> <p><strong>Prosperity</strong></p> <p>· Competitive salary based on your experience and skills </p> <p><strong>Good Health</strong></p> <p>· Comprehensive insurance plans; - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees</p> <p>· Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc.</p> <p><strong>Happiness</strong></p> <p>· 10 paid holidays, plus 26 paid days off per year</p> <p>· Lots of employee engagement activities</p> <p>·         </p> <p><strong>OUR CORE VALUES</strong></p> <p> </p> <p> <em>For our employees, customers, and shareholders, we commit to…</em></p> <p>·        <em> </em><strong>Act with Integrity </strong>– exhibit unwavering integrity, compliance, and ethical conduct at all times</p> <p>·        <strong>Energize People </strong>– enable exceptional people to energize their teams and drive results</p> <p>·        <strong>Empower Innovation </strong>– reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers</p> <p>·        <strong>Exceed Customer Expectations </strong>– execute world-class solutions to deliver value and delight our customers</p> <p>·        <strong>Win as a Team </strong>– embrace the passion, energy, and power of our global teams to win as “One-Altisource”</p> <p>·        <strong>Enrich Communities </strong>– create positive impacts for the communities where we live and serve</p> <p> </p> <p><strong><em>Are you up to the challenge? What are you waiting for? Apply today!</em></strong></p> </div></section></body></html>

Job Details

Skills Required

More Details

Job Description

Apply