Bharat CSR & Sustainability Summit & Awards, 2025

Channel Partner of the year Award - 2024

Best Channel Partner - Truecaller Business

Gallup Exceptional Workplace Award for 2025

Gallup Workplace Award 2025

Enterprise Digital Transformation of the Year

ET Telecom Awards 2025

Empowering Women Leaders
We are deeply committed to nurturing women leaders. Our exclusive AspireHer program is designed for high-potential women in mid-management, enabling their progression to senior leadership roles through focused learning and mentorship. Additionally, career progression for diversity employees is actively supported through Internal Job Postings, on-the-job training, and structured development plans to help women move into new and challenging roles.
Building a Diverse Workforce
Diversity is at the heart of our hiring strategy. Our Talent Fulfillment Team and all Hiring Managers prioritize women candidates for open positions. In collaboration with Business Units and HR teams, specific roles are identified for diversity-only hiring to further strengthen gender representation at every level. We also offer special referral incentives for employees who recommend female candidates, reinforcing our collective commitment to diversity. For leadership roles (N/N-1 levels), we actively focus on bringing in more women leaders who can inspire and drive change across the organization.
Inclusion as a Way of Life
Inclusion at TTBS is not just a value &ndash; it&rsquo;s our culture. Our ONEderful Conversations initiative encourages open dialogue on diversity, respect, and empathy, reminding everyone that &ldquo;Every voice counts&rdquo; and &ldquo;Thoughts transcend language.&rdquo;
At TTBS, we&rsquo;re not just creating policies &ndash; we&rsquo;re building a workplace where women feel valued, supported, and inspired to reach their full potential.

Diversity Initiatives

FSC Sports Day @ Mumbai

Ganapati Celebrations @ South

Heath Check-up @ South

International Womens Day @ West

Milestones @ Mumbai 1

Milestones @ North 1

Navratri @ Mumbai

Navratri @ South

Tata Tele Business Services

At TTBS, we take pride in creating a workplace where women can truly thrive &ndash; personally and professionally. Our policies and initiatives are designed to support, empower, and celebrate women at every stage of their journey.
Comprehensive Maternity Benefits
We offer extensive maternity benefits covering all births, surrogacy, and adoption. Women employees continue to enjoy performance-linked incentives during their maternity period &ndash; because we believe that care and career should go hand in hand.
Daycare Support
Our daycare facilities provide reliable childcare assistance for working mothers, helping them focus on their goals while ensuring their little ones are cared for in a safe environment.
Employee Assistance Program
Through our partnership with 1to1Help, employees have access to confidential and professional counselling support. We focus on holistic well-being, encouraging every woman to thrive &ndash; mentally, emotionally, and physically. We also conduct regular well-being sessions covering fitness, self-defense, learning programs, and social initiatives for women employees.
Safe and Inclusive Workplace
Safety for women at work is our highest priority. Strict directives are in place for women&rsquo;s working hours, and Reporting Managers are automatically notified in case of late sitting to ensure immediate support and safety. Our Anti-Discrimination and Prevention of Harassment policies reinforce a respectful, inclusive work environment, while our PoSH Policy ensures zero tolerance towards any form of harassment. Regular PoSH training and active PoSH committees in every regional office help sustain a culture of safety, dignity, and trust.
Dignity at Workplace
We uphold a zero-tolerance approach to harassment, discrimination, or retaliation. Our Dignity at Workplace policy ensures everyone is treated with fairness, respect, and empathy.

Women-Friendly Policies at TTBS

Customer Experience Manager would be responsible for developing and implementing customer experience strategies which will involve• Defining the “To-Be” Journey map for each journey. While defining the “To-be” journey benchmark with “Digital Born” companies and competition and recommend process steps that can be completely digitized• Drive the implementation of the “To-Be” Journey syndicating with multiple stakeholders• Leverage tools and solutions to measure CX KPIs across all touchpoints and develop plan to move it towards best in class• Evaluating the existing customer journeys from “Prospective to Churn”• Looking at VOC data of the existing journeys to CX improvementsFunctional Skillsets• Customer Journey Design: Ability to understand customer journey and design think the best customer journeys driving world class customer experience. Should have prior experience in building CX design blueprint.Key Attributes• Should be Customer-centric: empathetic and curious with an ability to internalize the point of view of our customer and exhaustively represent their wants, needs and pain points• Forward thinker: should have the aptitude for creative and innovative thinking and analysis• Good interpersonal, networking and influencing skills• Problem solving and analytical skills• Data driven mindset with an aptitude for technology• Strong project management skills• Change management and communication skills• Be Collaborative. Should be able to thrive in a culture of collaboration and promote deep partnership between cross-functional teams.Preference• 10-12 years’ experience spanning designing and driving customer journeys and customer experience with at least 3 years’ experience in having conceptualized and implemented programs/projects which have re-imagined digital customer journeys

Job Details

Skills Required

More Details

Easy Apply