12542 Citicorp Services India Private Limited

<html><body> What do we do?<ul><li>The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.</li><li>The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.</li></ul>ROLE DESCRIPTION<ul><li>The role will be Business Analytics Analyst 2 (C10) in the TTS Analytics team</li><li>The role will report to the AVP/VP leading the team</li><li>The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business</li><li>This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders</li></ul> Experience: <ul><li>Bachelor’s Degree with 4+ years of experience in data analytics, or Master’s Degree with 2+ years of experience in data analytics</li><li>Must have: <ul><li>Marketing analytics experience</li><li>Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.</li><li>Predictive modeling using Machine Learning</li></ul></li><li>Good to have:<ul><li>Experience in financial services</li><li>Digital Marketing and/or Digital Experience domain knowledge</li><li>Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text Mining</li></ul></li></ul> Skills: Analytical Skills: <ul><li>Proficient in formulating analytical methodology, identifying trends and patterns with data</li><li>Has the ability to work hands-on to retrieve and manipulate data from big data environments</li></ul> Tools and Platforms: <ul><li>Proficient in Python/R, SQL</li><li>Experience in PySpark, Hive and Scala</li><li>Proficient in MS Excel, PowerPoint</li><li>Good to have:<ul><li>Experience with Tableau</li></ul></li></ul> Soft Skills: <ul><li>Strong analytical and problem-solving skills</li><li>Excellent communication and interpersonal skills</li><li>Be organized, detail oriented, and adaptive to matrix work environment</li></ul> ------------------------------------------------------ Job Family Group: Decision Management ------------------------------------------------------ Job Family:Business Analysis ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.   If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a> . View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster. </body></html>

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