Employment equity:
At TELUS International, we honor individuality and celebrate the diversity within our team, our company and the communities where we live, work and serve. To be a leader in diversity and inclusion means ensuring that our amazing team reflects the diversity of our customers and communities at every level of the organization.
Our Talent Acquisition Diversity Approach:
We’ve made diversity and inclusiveness a part of how we approach everything we do from developing new services and products for our customers, to people decisions and community development. Accountability for diversity and inclusion doesn’t live in one department or team, it belongs to every team member and leader at TELUS International. 
Our talent acquisition process involves interaction with people from different Race, Color, Religion, and Sexual orientation (including gender identity or sexual orientation) to Familial status (including marital status, children, or pregnancy), Nationality (including national origin, ancestry, or citizenship), Age, Disability, and Genetic information. 
By fostering a culture of acceptance, appreciation and inclusiveness, our team members can bring their whole self to work and share their personalities and uniqueness with confidence and trust.
Our goal is an enhanced customer experience, a stronger competitive position and an improved ability to attract and retain the best talent.
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TELUS International India

About TELUS International:TELUS International (NYSE : TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languagesAbout the role:TELUS International is looking to hire a technology consultant (French expert) to help in contributing their skills in the projects across geographies. We are looking for someone who is a quick learner and ready to upgrade himself/herself with the latest technologies.Description and Requirements:<ul style="text-align: justify;"><li>Experience of working in a managed services environment and working knowledge of ITIL Service Operations processes including Incident Management, Change Management, Event Management, Problem Management, and Request Fulfillment.</li><li>Experience supporting multiple OEM environments or mid-migration environments and Drive OEM and 3rd party vendors for the resolution of Case/Problem like Cisco, AVAYA.</li><li>Provide direct end-user Tier 2 software administration, on Avaya Unified Communications related platforms and peripheral equipment, and any associated devices on the telephony VoIP-based network. This includes, and is not limited to, Avaya Communication Manager, Session Manager, Systems Manager, both Avaya IP endpoints such as IP phones, Analog devices, and mobility applications such as IP Softphone and VPN Phones.</li><li>Provide end-user telephony break/fix support, create Service Call requests, and perform basic troubleshooting regarding the telephony VoIP-based network Avaya Unified Communications related platforms and peripheral equipment. This includes updating tickets as work progresses and close tickets with appropriate updates when work is completed or issue resolved. Complete all work with specified SLA's.</li><li>Programming experiences, Integrations in linux environment, Shell Scripting, PowerShell, Python and Javascript, SQL, Integration with 3rd party apis and databases and or other programming experience is a plus.</li><li>Familiarity with DNS, and DHCP ASA, Putty, Terminal windows, AVAYA alarm management.</li><li>Technology Experience in Plan, design, install, troubleshoot, repair, and maintain VoIP systems and equipment.</li><li>Knowledge and understanding of SIP and SIP troubleshooting.</li><li>Knowledge of analog and Ethernet cabling standards.</li><li>Test, turn up, and support SIP trunks, PRI's and voice gateways</li><li>Test, turn up, and support analog gateways.</li><li>Experience of privilege classes, permissions, and table access and control protection.</li><li>Experience of OM's, LOGS, and DEVICE ROUTING.</li><li>Experience of Device Independent Recording Package (DIRP) functionality.</li><li>Experience in Traffic Analysis and able to interpret the associated logs.</li><li>Experience with Multi level precedence and preemption (MLPP)</li><li>Experience in routing and switching with Q0S experience is a plus.</li><li>Instant Messaging, Conferencing, and Video Conferencing a plus.</li><li>Assist and/or deployment and/or operations team(s) with VoIP deployments and/or operations.</li><li>Assist in creating and maintaining systems documentation for MAC and break/fix procedures for telephony related activities and Accurately document deployment processes and project notes.</li><li>Excellent oral, written, interpersonal communication and organizational skills</li><li>Able to manage multiple projects/customers concurrently.</li><li>Exchange information, verbally and in writing, clearly, accurately, reliably, and timely.</li></ul>Required Skills to Perform the roles & Responsibilities:<ul style="text-align: justify;"><li>Avaya Blue: AACC, CCMS, CCMA, AAEP, POM, ADD, License Manager</li><li>Experience in Nortel Legacy Option 61c, 81c, CS1k experience for Voice / Avaya with more than 3 years of experience</li><li>Able to install, maintain, configuring, and troubleshoot telephony systems including both VoIP and TDM PBXs.</li><li>Avaya Blue (Nortel Legacy) UC & CC maintenance support</li><li>Avaya Red: Elite, AES, AMS, AAEP, POM, Orchestration Designer, One X Agent</li><li>In depth knowledge of Voice Telephony of Avaya Red Voice System.</li><li>Hands on experience (installation and maintenance) on Avaya Voice Products like : Administration / Maintenance / Implementation of Avaya Red Voice system, (Media Gateway G650 / G450 / G350 / Media Server s8800/S8700 / S8300), CMS / AACC Rls. 6.X / Avaya Aura Messaging/ IX Messaging / AWFO, CM, 6.x, 7.x, 8.x, Avaya IP office, Avaya SBC, AES / Session Manager / System Manager.</li><li>Avaya Aura Contact Center/ Avaya Aura Elite.</li></ul>Work Shift : Canadian working hours.Work Location: Noida/HybridExperience Level : 2-5 YearsEducation Qualifications: BE/B Tech( Electronics or E&C)How will this opportunity be a catalyst in your career graph?To stimulate your career growth, a vast array of in-house training programs which are listed below, but not limited to:-<ul style="text-align: justify;"><li>Trending technical skills</li><li>Business domain & customer interaction</li><li>Behavioral & effective communication</li><li>Transparent work culture to lift your ideas & initiatives at enterprise level & investment to execute successfully.</li></ul>Equal Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

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