dbs bank us

<html><body><div class="ftllist" id="requisitionDescriptionInterface.descRequisitionContainer">  <table role="presentation" cellpadding="0" cellspacing="0" id="requisitionDescriptionInterface.descRequisition" class="tablelist">    <tbody><tr id="requisitionDescriptionInterface.ID3051.row" class="ftlcopy ftlrow"><td class="columnfull"><div class="columnfull"><div id="requisitionDescriptionInterface.buttongrouppanelTop.row1" title=""><div id="requisitionDescriptionInterface.ID1232.row1" title=""><input type="button" value="Apply Online" id="requisitionDescriptionInterface.UP_APPLY_ON_REQ.row1" class="inputbutton" onclick="javascript:setEvent(event);requisition_applyOnRequisition('requisitionDescriptionInterface','actApplyOnReq',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID1244', this),'application');return ftlUtil_followLink(this);" title="Apply for this position online"/></div><div id="requisitionDescriptionInterface.ID1267"/><div id="requisitionDescriptionInterface.ID1302"/><div id="requisitionDescriptionInterface.ID1338.row1" title=""><input type="button" value="Add to My Job Cart" id="requisitionDescriptionInterface.UP_ADD_TO_JOB_CART.row1" class="inputbutton" onclick="javascript:setEvent(event);requisition_addRequisitionToCart('requisitionDescriptionInterface','actAddRequisitionToCart',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID1358', this),_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID1362', this));requisition_prepareNoteHiding('requisitionDescriptionInterface','hideNote');return ftlUtil_followLink(this);" title="Add this position to the job cart"/></div></div><span class=""> </span><div><span id="requisitionDescriptionInterface.requisitionDescriptionTitleLabel.row1" class="hidden-audible" title="">Job Description - Associate, Specialist, Contact Centre, Consumer Banking, Technology And Operations (WD79506)</span></div><h1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header"><div><span id="requisitionDescriptionInterface.requisitionDescriptionTitle.row1" class="subtitle" title="">Job Description</span><span class="inline"> </span></div></h1><div class="mastercontentpanel3"><table role="presentation" cellpadding="0" cellspacing="0" class="tablelist"><tbody><tr id="requisitionDescriptionInterface.ID3297.row.row1" class="ftlrow" title=""><td class="columnfull"><div class="editablesection"><div id="requisitionDescriptionInterface.ID1440.row1" class="contentlinepanel" title=""><span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" class="titlepage" title="">Associate, Specialist, Contact Centre, Consumer Banking, Technology And Operations</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1455.row1" class="titlepage" title="">-</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1465.row1" class="titlepage" title="">(</span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" class="titlepage" title="">WD79506</span><span id="requisitionDescriptionInterface.ID1479.row1" class="titlepage" title="">)</span></div><div id="requisitionDescriptionInterface.ID1486.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><div id="requisitionDescriptionInterface.ID1502.row1" class="inlinepanel" title=""><span class="subtitle"> </span></div></h2><span class="blockpanel"><span class=""> </span></span><span id="requisitionDescriptionInterface.ID1529.row1" class="text" title=""><p><b>Business Function</b></p><p>Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.</p><p><b>Key Responsibilities</b></p><ul><li>Serve as the primary point of contact for dissatisfied customers, demonstrating empathy and a commitment to resolving concerns on the first contact.</li><li>Conduct thorough investigations into complaints that cannot be resolved immediately, gathering information from relevant bank units and employees to ensure a comprehensive understanding of the issue.</li><li>Manage the complaint process from the initial contact to the final resolution, ensuring a seamless and efficient experience for the customer.</li><li>Identify trends and patterns in customer complaints, and work collaboratively with the team to implement process improvements and enhance the overall customer experience.</li><li>Maintain detailed records of all customer interactions and complaint resolutions, ensuring compliance with internal policies and regulatory requirements.</li><li>Provide regular updates and reporting to management on the status of customer complaints and the effectiveness of the complaint resolution process.</li></ul><p><b>Requirements</b></p><ul><li>Minimum 5 years of experience in a customer service or complaint handling role, preferably within the banking or financial services industry.</li><li>Strong communication and interpersonal skills, with the ability to effectively engage with customers, colleagues, and stakeholders at all levels.</li><li>Excellent problem-solving and analytical skills, with the ability to quickly identify the root cause of issues and develop effective solutions.</li><li>Demonstrated ability to work independently and as part of a team, with a focus on delivering high-quality customer service.</li><li>Proficient in the use of relevant software and systems, with the ability to maintain accurate records and generate reports as required.</li><li>Thorough understanding of the banking industry, regulatory requirements, and best practices in customer complaint management.</li></ul><p> </p></span><span class="blockpanel"><span class=""> </span></span></div><div id="requisitionDescriptionInterface.ID1544"/><div id="requisitionDescriptionInterface.ID1602.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span id="requisitionDescriptionInterface.ID1618.row1" class="subtitle" title="">Primary Location</span></h2><span id="requisitionDescriptionInterface.ID1635.row1" class="subtitle" title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1645.row1" class="text" title="">India-Tamil Nadu-DBS Bank Centre</span></div><div id="requisitionDescriptionInterface.ID1652"/><div id="requisitionDescriptionInterface.ID1702"/><div id="requisitionDescriptionInterface.ID1814.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span id="requisitionDescriptionInterface.ID1830.row1" class="subtitle" title="">Job</span></h2><span id="requisitionDescriptionInterface.ID1847.row1" class="subtitle" title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1857.row1" class="text" title="">Customer Service</span></div><div id="requisitionDescriptionInterface.ID1864.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span id="requisitionDescriptionInterface.ID1880.row1" class="subtitle" title="">Schedule</span></h2><span id="requisitionDescriptionInterface.ID1897.row1" class="subtitle" title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1907.row1" class="text" title="">Regular</span></div><div id="requisitionDescriptionInterface.ID1914"/><div class="staticcontentlinepanel"><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span id="requisitionDescriptionInterface.ID1950.row1" class="subtitle" title="">Employee Status</span></h2><span id="requisitionDescriptionInterface.ID1967.row1" class="subtitle" title="">:</span><span class="inline"> </span></div><div id="requisitionDescriptionInterface.ID1978.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><div id="requisitionDescriptionInterface.ID1994"/></h2><div id="requisitionDescriptionInterface.ID2011"/><span class="inline"> </span><span id="requisitionDescriptionInterface.ID2021.row1" class="text" title="">Full-time</span></div><div class="staticcontentlinepanel"><span id="requisitionDescriptionInterface.ID2031.row1" class="subtitle" title="">:</span><span class="inline"> </span></div><div id="requisitionDescriptionInterface.ID2042"/><div id="requisitionDescriptionInterface.ID2092.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span id="requisitionDescriptionInterface.ID2108.row1" class="subtitle" title="">Job Posting</span></h2><span id="requisitionDescriptionInterface.ID2125.row1" class="subtitle" title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.reqPostingDate.row1" class="text" title="">Nov 24, 2025, 2:30:00 AM</span></div></div></td><td class=" column165"><div><div class="helppanel"><div class="blockhelppanel"><div id="requisitionDescriptionInterface.ID2152"/><div id="requisitionDescriptionInterface.ID2221"/><div id="requisitionDescriptionInterface.ID2290.row1" title=""><h3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header"><span class="helpsubtitle"> </span></h3><span id="requisitionDescriptionInterface.ID2319.row1" class="helplabel" title=""> </span></div></div></div></div></td></tr></tbody></table></div><span class=""> </span><div id="requisitionDescriptionInterface.buttongrouppanelBottom.row1" title=""><div id="requisitionDescriptionInterface.ID2338.row1" title=""><input type="button" value="Apply Online" id="requisitionDescriptionInterface.BOTTOM_APPLY_ON_REQ.row1" class="inputbutton" onclick="javascript:setEvent(event);requisition_applyOnRequisition('requisitionDescriptionInterface','actApplyOnReq',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID2350', this),'application');return ftlUtil_followLink(this);" title="Apply for this position online"/></div><div id="requisitionDescriptionInterface.ID2373"/><div id="requisitionDescriptionInterface.ID2408"/><div id="requisitionDescriptionInterface.ID2444.row1" title=""><input type="button" value="Add to My Job Cart" id="requisitionDescriptionInterface.BOTTOM_ADD_TO_JOB_CART.row1" class="inputbutton" onclick="javascript:setEvent(event);requisition_addRequisitionToCart('requisitionDescriptionInterface','actAddRequisitionToCart',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID2456', this),_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID2460', this));return ftlUtil_followLink(this);" title="Add this position to the job cart"/></div></div><div id="requisitionDescriptionInterface.licompanyconnections-panel.row1" class="liconnectionswidget" title=""><script src="https://platform.linkedin.com/xdoor/scripts/in.js"><![CDATA[<![CDATA[api_key:86h7ss5vzddnl4extensions: CompanyConnections@https://www.linkedin.com/careersite/extensions/company-connections-js]]]]><![CDATA[>]]></script><span class="IN-widget" data-lnkd-debug="<script type="IN/CompanyConnections+init" data-integration-context="urn:li:organization:163379" data-width="360px" data-height="246px"></script>"><iframe id="{"xdOrigin":"https://dbs.taleo.net","xdChannel":"e7573722-4811-41eb-8a33-bb699cd6d142","framework":"@linkedin/xdoor-sdk","version":"0.2.23","debug":false}" name="{"xdOrigin":"https://dbs.taleo.net","xdChannel":"e7573722-4811-41eb-8a33-bb699cd6d142","framework":"@linkedin/xdoor-sdk","version":"0.2.23","debug":false}" src="https://www.linkedin.com/careersite/extensions/companyConnections?apiKey=86h7ss5vzddnl4&integrationContext=urn%3Ali%3Aorganization%3A163379&iframeWidth=360&iframeHeight=246&mode=CONNECTIONS&referralJobTitle=&referralCompanyName=&referralJobUrl=&referralUrl=&xdOrigin=https%3A%2F%2Fdbs.taleo.net&xdChannel=e7573722-4811-41eb-8a33-bb699cd6d142&xd_origin_host=https%3A%2F%2Fdbs.taleo.net" class="IN-widget IN-widget--iframe" scrolling="no" allowtransparency="true" frameborder="0" border="0" width="360" height="246" title="LinkedIn Embedded Content"/></span></div></div></td></tr><tr id="requisitionDescriptionInterface.ID4546.emp" class="ftlcopy ftlblankrow"><td colspan="1"> </td></tr></tbody>  </table></div></body></html>

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