dbs bank us

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd"><html><body><div class="ftllist" id="requisitionDescriptionInterface.descRequisitionContainer">  <table role="presentation" cellpadding="0" cellspacing="0" id="requisitionDescriptionInterface.descRequisition" class="tablelist">    <tbody><tr id="requisitionDescriptionInterface.ID3051.row" class="ftlcopy ftlrow"><td class="columnfull"><div class="columnfull"><div id="requisitionDescriptionInterface.buttongrouppanelTop.row1" title=""><div id="requisitionDescriptionInterface.ID1232.row1" title=""><input type="button" value="Apply Online" id="requisitionDescriptionInterface.UP_APPLY_ON_REQ.row1" class="inputbutton" onclick="javascript:setEvent(event);requisition_applyOnRequisition('requisitionDescriptionInterface','actApplyOnReq',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID1244', this),'application');return ftlUtil_followLink(this);" title="Apply for this position online"/></div><div id="requisitionDescriptionInterface.ID1267"/><div id="requisitionDescriptionInterface.ID1302"/><div id="requisitionDescriptionInterface.ID1338.row1" title=""><input type="button" value="Add to My Job Cart" id="requisitionDescriptionInterface.UP_ADD_TO_JOB_CART.row1" class="inputbutton" onclick="javascript:setEvent(event);requisition_addRequisitionToCart('requisitionDescriptionInterface','actAddRequisitionToCart',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID1358', this),_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID1362', this));requisition_prepareNoteHiding('requisitionDescriptionInterface','hideNote');return ftlUtil_followLink(this);" title="Add this position to the job cart"/></div></div><span class=""> </span><div><span id="requisitionDescriptionInterface.requisitionDescriptionTitleLabel.row1" class="hidden-audible" title="">Job Description - Analyst, Service Relationship Manager , Treasures, Consumer Banking Group (WD78859)</span></div><h1 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header"><div><span id="requisitionDescriptionInterface.requisitionDescriptionTitle.row1" class="subtitle" title="">Job Description</span><span class="inline"> </span></div></h1><div class="mastercontentpanel3"><table role="presentation" cellpadding="0" cellspacing="0" class="tablelist"><tbody><tr id="requisitionDescriptionInterface.ID3297.row.row1" class="ftlrow" title=""><td class="columnfull"><div class="editablesection"><div id="requisitionDescriptionInterface.ID1440.row1" class="contentlinepanel" title=""><span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" class="titlepage" title="">Analyst, Service Relationship Manager , Treasures, Consumer Banking Group</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1455.row1" class="titlepage" title="">-</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1465.row1" class="titlepage" title="">(</span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" class="titlepage" title="">WD78859</span><span id="requisitionDescriptionInterface.ID1479.row1" class="titlepage" title="">)</span></div><div id="requisitionDescriptionInterface.ID1486.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><div id="requisitionDescriptionInterface.ID1502.row1" class="inlinepanel" title=""><span class="subtitle"> </span></div></h2><span class="blockpanel"><span class=""> </span></span><span id="requisitionDescriptionInterface.ID1529.row1" class="text" title=""><p><b>Business Function</b><br/><br/>As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you</p><p><b>Job Purpose</b></p><ul><li>Differentiated Customer Experiences – Leading through Service</li></ul><p><b>Key Accountabilities</b></p><ul><li>Embed service culture for all customer touchpoints particularly complaint resolution and client communication.</li></ul><p><b>Job Duties & responsibilities</b></p><ul><li>Ensure each client escalation is owned and closed within 24 hours. In case of exceeding 24 hours TAT, client is informed on a periodic basis by yourself on delay and resolution date.</li><li>Adhering to the Service Management Principles: Increase client interactions and ensure that they are handled as per the RED Service standards –</li><li>Mandatory 100% coverage and contact-ability of all clients under various service led campaigns in CRM</li><li>100% mandatory coverage of all qualified Treasures every quarter</li><li>Ensure 100% implementation of CBG Client Contact Management Policy</li><li>Ensure 20 Unique clients are covered every month under CCM, and details updated in CRM or as per applicable target.</li></ul><p><b>Requirements</b></p><p>Minimum 6 to 8 years of front line client experience with a leading bank or financial institution.</p><p><b>Education / Preferred Qualifications</b></p><ul><li>Graduate/Postgraduate</li></ul><p><b>Core Competencies</b></p><ul><li>Take ownership and be accountable for all customer issues: updating CRM, end to end customer complaint journey management; first time resolution, doing things right the first time-</li><li>Embed the service culture for all customer touchpoints particularly complaint resolution and client communication</li><li>Support the sales team to acquire 60% of the customers digitally – IWealth, Pweb, etc.</li><li>Ensure risk and governance factors of the branch are always monitored and addressed. Potential breaches must be highlighted immediately</li><li>Increase customer satisfaction scores - Minimum CSS and Problem Resolution scores of 4.1 for the Cluster, brand awareness and customer preference indicators</li><li>Support the CSOs (Client Service Officers) on daily BAU as per requirement</li><li>Co-ordinate with support functions for ad-hoc banking related requirement received from clients</li><li>Customer service lobby management (client walk-ins) for mapped branches</li><li>Maintain and grow relationships with each Treasure client by ensuring and establishing individual connect outside of CCM</li><li>Account Opening and static data STP to be maintained at >80% or as per targets decided by Senior Management.</li><li>Resolution of 95% of branch requests and enquiry within stipulated TATs</li><li>Ensure resolution of 100% complaints within 1 day</li></ul><p><b>Technical Competencies</b></p><ul><li>Should have knowledge on banking terminologies, branch banking processes, digital banking, UPI</li><li>Preferred to have working experience on CRM applications</li><li>Should be well versed with MS -Office applications like WORD, EXCEL, POWER POINT</li></ul><p><b>Work Relationship</b></p><ul><li>Complete all pending risk reviews, CRM, AML, Re-KYC, EWSS & Surveillance alerts and ensuring no alerts remain over-due.</li><li>Ensure on time calling for all I-Wealth leads</li><li>Ensure TRE and Global Indian clients are given priority processing and attention</li><li>Ensure timely closure of Deferrals taken within the stipulated timelines</li></ul><p><b>DBS India - Culture & Behaviors</b></p><ul><li>Performance through Value Based Propositions</li><li>Ensure customer focus by delighting customers & reduce complaints</li><li>Build pride and passion to protect, maintain and enhance DBS’ image and reputation</li><li>Enhance knowledge base, build skill sets & develop competencies</li><li>Execute at speed while maintaining error free operations</li><li>Maintain the highest standards of honesty and integrity</li></ul><p> </p><p>-en</p></span><span class="blockpanel"><span class=""> </span></span></div><div id="requisitionDescriptionInterface.ID1544"/><div id="requisitionDescriptionInterface.ID1602.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span id="requisitionDescriptionInterface.ID1618.row1" class="subtitle" title="">Primary Location</span></h2><span id="requisitionDescriptionInterface.ID1635.row1" class="subtitle" title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1645.row1" class="text" title="">India-Haryana-Gurgaon-DBIL</span></div><div id="requisitionDescriptionInterface.ID1652"/><div id="requisitionDescriptionInterface.ID1702"/><div id="requisitionDescriptionInterface.ID1814.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span id="requisitionDescriptionInterface.ID1830.row1" class="subtitle" title="">Job</span></h2><span id="requisitionDescriptionInterface.ID1847.row1" class="subtitle" title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1857.row1" class="text" title="">Customer Service</span></div><div id="requisitionDescriptionInterface.ID1864.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span id="requisitionDescriptionInterface.ID1880.row1" class="subtitle" title="">Schedule</span></h2><span id="requisitionDescriptionInterface.ID1897.row1" class="subtitle" title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.ID1907.row1" class="text" title="">Regular</span></div><div id="requisitionDescriptionInterface.ID1914"/><div class="staticcontentlinepanel"><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span id="requisitionDescriptionInterface.ID1950.row1" class="subtitle" title="">Employee Status</span></h2><span id="requisitionDescriptionInterface.ID1967.row1" class="subtitle" title="">:</span><span class="inline"> </span></div><div id="requisitionDescriptionInterface.ID1978.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><div id="requisitionDescriptionInterface.ID1994"/></h2><div id="requisitionDescriptionInterface.ID2011"/><span class="inline"> </span><span id="requisitionDescriptionInterface.ID2021.row1" class="text" title="">Full-time</span></div><div class="staticcontentlinepanel"><span id="requisitionDescriptionInterface.ID2031.row1" class="subtitle" title="">:</span><span class="inline"> </span></div><div id="requisitionDescriptionInterface.ID2042"/><div id="requisitionDescriptionInterface.ID2092.row1" class="contentlinepanel" title=""><h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header-inline"><span id="requisitionDescriptionInterface.ID2108.row1" class="subtitle" title="">Job Posting</span></h2><span id="requisitionDescriptionInterface.ID2125.row1" class="subtitle" title="">:</span><span class="inline"> </span><span id="requisitionDescriptionInterface.reqPostingDate.row1" class="text" title="">Nov 3, 2025, 2:30:00 AM</span></div></div></td><td class=" column165"><div><div class="helppanel"><div class="blockhelppanel"><div id="requisitionDescriptionInterface.ID2152"/><div id="requisitionDescriptionInterface.ID2221"/><div id="requisitionDescriptionInterface.ID2290.row1" title=""><h3 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:ftl="http://www.taleo.net/ftl" class="no-change-header"><span class="helpsubtitle"> </span></h3><span id="requisitionDescriptionInterface.ID2319.row1" class="helplabel" title=""> </span></div></div></div></div></td></tr></tbody></table></div><span class=""> </span><div id="requisitionDescriptionInterface.buttongrouppanelBottom.row1" title=""><div id="requisitionDescriptionInterface.ID2338.row1" title=""><input type="button" value="Apply Online" id="requisitionDescriptionInterface.BOTTOM_APPLY_ON_REQ.row1" class="inputbutton" onclick="javascript:setEvent(event);requisition_applyOnRequisition('requisitionDescriptionInterface','actApplyOnReq',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID2350', this),'application');return ftlUtil_followLink(this);" title="Apply for this position online"/></div><div id="requisitionDescriptionInterface.ID2373"/><div id="requisitionDescriptionInterface.ID2408"/><div id="requisitionDescriptionInterface.ID2444.row1" title=""><input type="button" value="Add to My Job Cart" id="requisitionDescriptionInterface.BOTTOM_ADD_TO_JOB_CART.row1" class="inputbutton" onclick="javascript:setEvent(event);requisition_addRequisitionToCart('requisitionDescriptionInterface','actAddRequisitionToCart',_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID2456', this),_ftl_api.lstVal('requisitionDescriptionInterface', 'requisitionDescriptionInterface.descRequisition', 'requisitionDescriptionInterface.ID2460', this));return ftlUtil_followLink(this);" title="Add this position to the job cart"/></div></div><div id="requisitionDescriptionInterface.licompanyconnections-panel.row1" class="liconnectionswidget" title=""><script src="https://platform.linkedin.com/xdoor/scripts/in.js"><![CDATA[<![CDATA[api_key:86h7ss5vzddnl4extensions: CompanyConnections@https://www.linkedin.com/careersite/extensions/company-connections-js]]]]><![CDATA[>]]></script><span class="IN-widget" data-lnkd-debug="<script type="IN/CompanyConnections+init" data-integration-context="urn:li:organization:163379" data-width="360px" data-height="246px"></script>"><iframe id="{"xdOrigin":"https://dbs.taleo.net","xdChannel":"1bde3b22-6e6b-4d96-b34d-8344bf3b8340","framework":"@linkedin/xdoor-sdk","version":"0.2.23","debug":false}" name="{"xdOrigin":"https://dbs.taleo.net","xdChannel":"1bde3b22-6e6b-4d96-b34d-8344bf3b8340","framework":"@linkedin/xdoor-sdk","version":"0.2.23","debug":false}" src="https://www.linkedin.com/careersite/extensions/companyConnections?apiKey=86h7ss5vzddnl4&integrationContext=urn%3Ali%3Aorganization%3A163379&iframeWidth=360&iframeHeight=246&mode=CONNECTIONS&referralJobTitle=&referralCompanyName=&referralJobUrl=&referralUrl=&xdOrigin=https%3A%2F%2Fdbs.taleo.net&xdChannel=1bde3b22-6e6b-4d96-b34d-8344bf3b8340&xd_origin_host=https%3A%2F%2Fdbs.taleo.net" class="IN-widget IN-widget--iframe" scrolling="no" allowtransparency="true" frameborder="0" border="0" width="360" height="246" title="LinkedIn Embedded Content"/></span></div></div></td></tr><tr id="requisitionDescriptionInterface.ID4546.emp" class="ftlcopy ftlblankrow"><td colspan="1"> </td></tr></tbody>  </table></div></body></html>

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