<p>Kankei is a business process outsourcing company based in India. Our services are for brands and related to their transactions and engagement with their consumers and trade customers. The two primary areas of work are</p> <ol> <li><strong>CRM and Direct Marketing Support</strong>&ndash; This covers database management, customer profile management, CRM systems management, customer retention and loyalty management and trade engagement services</li> <li><strong>Call Centre and Process Management</strong>&ndash; Includes live call centre, web chat., video call centre, email and social media response management, sales order processing and supply chain related processes</li> </ol>