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Job Title: Product Support Lead • Looking for a mature individual in Bangalore with experience doing support for enterprise grade applications such as Oracle, Peoplesoft, Infor, Microsoft etc. • Resumes from ladies coming back after a break welcome. Flexible work hours and partial work from home are possible. Responsibilities • Looking for a mature individual in Bangalore with experience doing support for enterprise grade applications such as Oracle, Peoplesoft, Infor, Microsoft etc. • Measurement of Support performance using key metrics • Provide team leadership to a young support team in how to better service customers. Required Technical Skills • Ability to analyse the issues that are reported. • Experience using systems like SalesForce/ RightNow/ Jira/ Zendesk as systems to manage Support tickets is a MUST Other skills • 8 +years of experience. • Strong verbal and written communication skills. • Strong analytical and reasoning skills. • Quick learner and self-starter who thrives in an environment of change. Education • Bachelor’s or Master’s Degree in Engineering or Business with Information Systems major from a reputed engineering college. Job Location • Bangalore, India

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