At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

At Freshworks, we build software that’s fast, reliable, and refreshingly intuitive. As a Staff Engineer – Backend, you’ll play a pivotal role in defining how we architect, scale, and evolve systems that serve millions globally. You’ll go beyond code—you’ll shape system architecture, influence backend direction across teams, and mentor engineers to push the boundaries of what good engineering looks like.This is a high-impact role for an engineer who’s obsessed with clean architecture, can go deep on time and space complexity, and thrives in solving hard problems with elegance and clarity.Responsibilities<ul><li>Design, develop, and scale distributed backend systems that are fault-tolerant and extensible.</li><li>Own complex modules end-to-end: from architecture to deployment to monitoring.</li><li>Define and enforce best practices in API design, data modeling, and service modularity.</li><li>Drive optimized code across teams—measurable in performance and maintainability.</li><li>Perform deep dives into production issues and lead root cause analysis with precision.</li><li>Influence cross-team architecture decisions and own long-term technical direction.</li><li>Collaborate with PMs and other engineering leads to shape backend strategy.</li><li>Coach and mentor engineers on design patterns, OOPS principles, and clean coding habits.</li><li>Contribute to system-level performance, availability (targeting 99.99%+ uptime), and security.</li></ul>Requirements<ul><li>9 to 12 years of experience in backend product development.</li><li>Proven experience building and scaling high-throughput distributed systems.</li><li>Strong grasp of data structures, algorithms, and time/space optimization techniques.</li><li>Expertise in Java (or equivalent), with real-world experience in building production APIs.</li><li>Solid understanding of system design (HLD &amp; LLD) and architectural trade-offs.</li><li>Experience with CI/CD, observability, and cloud-native deployments (AWS/GCP).</li><li>Strong debugging skills, especially in handling live issues under pressure.</li><li>You’ve led architecture reviews, built reusable backend components, and improved code health across teams.</li></ul>

&#xa0;<ul><li>Degree in Computer Science, Engineering, or related field.</li><li>You’ve influenced architecture at scale, and your code powers real products.</li><li>Familiarity with caching, queuing systems, microservices, and database sharding.</li><li>You lead by example—in communication, in mentoring, and in technical rigor.</li><li>You’re deeply collaborative and thrive in a culture of continuous learning and ownership.</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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