At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

<ul><li>&#xa0;</li><li>Manage all activities of the pre-sales resources with a particular region.</li><li>As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals.</li><li>Provides advice and counsel to sales management in the effective use and deployment of technical resources.</li><li>Must maintain close alignment with sales, support and implementation functions.</li><li>Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition.</li><li>Work closely with our SMB and mid-market customers to identify and solve their most critical business problems.</li><li>Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses.</li><li>Conduct effective requirements gathering to clearly identify customer problems.</li><li>Build and deliver compelling technical demonstrations of the Freshworks products.</li><li>Articulate the value of Freshworks solutions to a variety of audiences.</li><li>Be a lifelong learner and develop your skills continuously.</li><li>Evangelize a refreshing user experience on the Freshworks platform</li><li>&#xa0;</li></ul>

<ul><li>1 – 4&#xa0;years in Solution Engineering or in any technical role is a plus.</li><li>Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level.</li><li>Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations.</li><li>Extensive expertise supporting mid-market customers and creating service/support strategies.</li><li>Strong organisational and analytical skills.</li><li>Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives.</li><li>Strong written and verbal communication skills.</li><li>Successful track record of working and influencing matrixes organizations.</li><li>Flexible to work in any shift.</li></ul>SKILLS&#xa0;<ol><li>Technical Leadership &amp; Mentorship: Guiding, coaching, and upskilling other Solution Engineers.</li><li>Advanced Solution Architecture &amp; Design: Designing complex, multi-product solutions.</li><li>Expert Product Demonstration &amp; POC Delivery: Crafting and delivering tailored, high-impact technical presentations.</li><li>Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products.</li><li>Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions.</li><li>Requirements Elicitation &amp; Analysis: Advanced skills in understanding and documenting nuanced customer needs.</li><li>RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses.</li><li>Communication &amp; Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives.</li><li>Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders.</li><li>Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward.</li><li>Collaboration &amp; Teamwork: Working effectively within the SE team and cross-functionally.</li><li>Analytical Skills: Dissecting customer needs and technical issues methodically.</li><li>Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations.</li><li>Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities.</li><li>Initiative &amp; Proactiveness: Identifying areas for improvement and taking action.</li></ol>

Shift Timings : US Shift (6PM-3AM or 7PM-4AM)<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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