At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

This position will be a part of the Enterprise sales organisation, that focuses on organisations (customers) with 500+ employees. This is an individual contributor role. As a Strategic CX Account Executive, you will lead Freshworks’ efforts to build transformative partnerships with enterprise organisations. Your expertise in CX solutions will enable you to craft and deliver high-value strategies that help organisations optimise their customer experience and operational efficiency. You’ll thrive in complex sales cycles, engaging C-suite executives and global teams to create lasting impact.Key Responsibilities:<ul><li>Strategic Partnership Development: Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver CX transformation strategies.</li><li>Creative Solution Selling: Leverage your expertise in CX workforce transformation and enterprise CX solutions to craft tailored proposals that deliver measurable value to clients. Identify new CX opportunities, creating end to end sales lifecycle, direct and through the field</li><li>Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations.</li><li>Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.</li><li>Account Management: Lead relationship with CX persona for current customers and find new paths of growth</li><li>Pipeline Management: Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals.</li></ul>

<ul><li>Minimum 10-14 years experience managing complex ”lead to close” sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role)</li><li>Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO..etc)</li><li>Domain knowledge and sales experience in the field of Customer Service Software is required</li><li>Consistent overachievement of sales goals in a geographic territory selling complex software solutions</li><li>Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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