At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

Responsibilities<ul><li>Lead and coach a team of CSMs managing a large SMB customer portfolio</li><li>Drive product adoption, retention, renewals and expansions at scale</li><li>Define and execute scalable engagement models (tech-touch / low-touch / high-touch)</li><li>Understand customer workflows and document repeatable success playbooks</li><li>Enable the team to deliver use-case driven demos and solutions</li><li>Monitor product usage and customer health to identify risks and growth opportunities</li><li>Act as an escalation point for customer issues, renewals&#xa0;and churn risks</li><li>Partner with Product, Sales, Pre-Sales, Marketing, Support to drive outcomes</li><li>Promote new features and product innovations across the customer base</li><li>Use data and CS tools (e.g., Natero) to improve engagement and adoption</li><li>Own key metrics: Adoption, Retention, NRR, Churn, NPS/CSAT</li><li>Ensure compliance with information security standards</li></ul>

<ul><li>Proven ability to act as a strategic trusted advisor</li><li>Strong communication, presentation, and articulation skills</li><li>Self-starter with the ability to manage diverse customer portfolios</li><li>Ability to report and share customer status regularly</li><li>Bachelor’s Degree in Computer Science or Business preferred</li><li>10+ years of experience in Customer Success or SaaS customer-facing roles</li><li>People management experience leading Customer Success teams</li><li>Experience working in SMB or high-volume SaaS environments</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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