At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

The Lead GRC Cybersecurity professional will own and drive governance, risk, and compliance 
programs across Freshworks. This role partners closely with engineering, cloud operations, 
product, legal, and business teams to ensure regulatory, customer, and certification 
requirements are met at scale. The role also serves as a primary interface with external auditors 
and internal stakeholders while strengthening security assurance across cloud, Kubernetes, and 
AI-driven systems.Roles &amp; Responsibilities 
Governance and Compliance 
• Lead and manage compliance programs for ISO 27001, SOC, PCI DSS, and Cyber Essentials 
• Own end to end audit lifecycle including planning, evidence readiness, walkthroughs, and 
closure 
• Interpret control requirements and translate them into practical, scalable processes 
• Maintain compliance documentation, policies, risk registers, and control narratives 
Audit and Stakeholder Management 
• Act as the primary point of contact for external auditors and certification bodies 
• Coordinate cross functional teams for timely evidence collection and validation 
• Provide clear, concise, and executive ready compliance reports and dashboards 
• Drive continuous improvement based on audit findings and risk assessmentsRisk Management 
• Identify, assess, and track cybersecurity and technology risks across cloud and product 
environments. Facilitate risk reviews with business and technical leadership 
• Ensure risk treatment plans are practical, tracked, and aligned with business prioritiesCloud, Platform, and AI Security 
• Demonstrate strong understanding of cloud concepts and shared responsibility models 
• Work closely with engineering teams on security controls for cloud and Kubernetes 
environments 
• Understand AI security fundamentals, including LLM architectures, data risks, prompt injection, 
and model misuse 
• Support governance and risk frameworks for AI-enabled features and platforms 
Communication and Leadership 
• Enable strong interdepartment collaboration across security, engineering, legal, IT, and 
compliance 
• Mentor and guide junior GRC team members 
• Represent the GRC function with confidence to senior leadership and customers

<ul><li>8 to 15 years of experience in cybersecurity GRC roles</li><li>Strong experience in report writing and executive level communication</li><li>Proven experience interfacing with auditors and regulators</li><li>Hands on experience managing ISO 27001, SOC 2, and PCI audits</li><li>Strong understanding of cloud security principles and Kubernetes environments</li><li>Working knowledge of AI security concepts, LLM risks, and governance considerations</li><li>Ability to drive evidence collection across distributed and global teams</li><li>Preferred Qualifications</li><li>Prior experience in SaaS or cloud native organizations</li><li>Certifications such as CISA, ISO 27001 Lead Implementer or Auditor, CISSP, or CISM</li></ul>Preferred Qualifications<ul><li>Prior experience in SaaS or cloud native organizations</li><li>Certifications such as CISA, ISO 27001 Lead Implementer or Auditor, CISSP, or CISM</li></ul>

What Success Looks Like in This Role<ul><li>Proactively own and manage Certification cycles</li><li>Strong audit readiness culture across engineering and business teams</li><li>Clear visibility of risk posture for leadership</li><li>Scalable and future-ready GRC programs aligned with cloud and AI adoption</li></ul><div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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