Job Details

Experience

2-5 Years

Location

Any

Work Mode

Work From Home

Job Openings

1

Salary

10 - 12 Lakhs

Job Type

Full Time+1

Skills Required

Key Skills

Saas • It integration • It automation • Technical support+6

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Functional Area

IT- Hardware/Telecom/Technical Staff/Support, Product management

Industry Type

IT-Software/Software Services

Qualification

B.Tech/B.E-Computers Science

Languages

English

Customer Success Engineer (AI-Driven SaaS) - Remote (US Time Zone)

Experience: 2–5 Years

Work mode: 100% Remote

Shift: US business hours

Company Profile

SureWaves is an innovative media technology company with 50+ patents and backing from marquee investors including Accel Partners, JP Morgan, and TR Capital. We build AI-driven SaaS platforms that automate end-to-end sales workflows and optimize revenue for television broadcasters using AI, robotics, machine learn...

Requirements

What We’re Looking For

· 2–5 years in Customer Success Engineering / Technical Account Management / Product Support / Technical Support (B2B SaaS preferred).

· Comfortable supporting customers during US business hours.

· Strong troubleshooting skills and working knowledge of SaaS workflows, integrations, and automation concepts.

· Excellent communication (written and verbal): clear, structured, and customer friendly.

· High ownership, strong foll...

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Responsibilities

What We’re Looking For
 2–5 years in Customer Success Engineering / Technical Account Management / Product
Support / Technical Support (B2B SaaS preferred).
 Comfortable supporting customers during US business hours.
 Strong troubleshooting skills and working knowledge of SaaS workflows, integrations,
and automation concepts.
 Excellent communication (written and verbal): clear, structured, and customer friendly.
 High ownership, strong...

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Company Benefits

Why Join SureWaves

Fully remote role with global exposure.
High ownership with direct impact on customer outcomes and product evolution.
Close collaboration with product leadership and engineering.
Growth path into senior Customer Success, Solutions, or product-management roles.

Additional Information

Shift Timings

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Skills Required

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Requirements

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Responsibilities

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