At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

<ul><li>Customer Onboarding &amp; Solutioning: Take full ownership of the onboarding lifecycle by analyzing customer requirements and implementing world-class solutions. Guide clients through User Acceptance Testing (UAT) and share industry best practices to ensure successful adoption.</li><li>Technical Issue Resolution: Research, diagnose, and troubleshoot customer technical issues. Own the problem from the initial report through to resolution, ensuring proper recording, closure, and escalation to internal teams when necessary.</li><li>Training &amp; Enablement: Act as a product expert to provide comprehensive training to customers. contribute to the internal and external knowledge base by authoring technical notes and help articles.</li><li>Operational Excellence: Prepare accurate, timely reports on customer status and technical health. Collaborate cross-functionally to solve complex business and technical problems.</li></ul>

<ul><li>Experience: Minimum of 2–4 years in the software/tech industry. Prior experience in Customer Support within an enterprise software organization is highly preferred.</li><li>Domain Expertise: Hands-on experience with product implementation is required, specifically with tools like ServiceNow or Jira. Knowledge of SaaS business models, ITSM, and ITIL frameworks is a significant plus.</li><li>Background: An engineering background is preferred but not required.</li><li>Availability: Must be willing to work in US shifts to support global clientele.</li></ul>Skills<ul><li>Technical Stack: Proficiency in front-end programming (HTML5, JavaScript, jQuery, CSS) and a solid understanding of general programming concepts and technology stacks.</li><li>Integrations: Strong understanding of cloud system integrations, specifically utilizing REST APIs.</li><li>Soft Skills: Exceptional written and verbal communication skills. You must be a fast learner capable of mastering new SaaS products quickly.</li><li>Work Style: Proven time management skills in a dynamic environment with the ability to work collaboratively across teams.</li></ul>Impact You Can Create<ul><li>Drive Customer Success: By bridging the gap between technical requirements and business goals, you will directly influence customer satisfaction and retention.</li><li>Accelerate Time-to-Value: Your efficient onboarding and training will help customers realize the value of the product faster.</li><li>Shape Product Quality: By documenting solutions and diagnosing root causes, you will provide critical feedback that helps improve the product and the self-service knowledge ecosystem.</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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