At Freshworks, diversity powers innovation because great ideas can and do come from everywhere. We encourage people from all backgrounds&mdash;particularly historically underrepresented and marginalized&mdash;to join us.
We strive for a workplace culture where everyone can bring their authentic selves to work, feel comfortable speaking out, take risks, and feel they&rsquo;re an integral part of the Freshworks team. It&rsquo;s simple: Happy, fulfilled employees do better, more innovative work.
Our employee resource groups (ERGs) help employees meet, learn, share their unique perspectives, and connect with mentors and opportunities.
Our current ERGs include Women360 and Prideworks, our global LGBTQIA+ group, with more to come as we continue to look for ways to support each other in our goals.

Freshworks

Freshworks has partnered with one of the leading childcare providers in India, offering services for children aged five months to 6 years in select cities like Chennai, Bangalore, Hyderabad, etc.

Freshworks Inc. (with its subsidiaries, &ldquo;Freshworks&rdquo;) is committed to providing a work environment free of harassment, ensuring all individuals are treated with respect and dignity. The Policy Against Sexual and Other Workplace Harassment prohibits any form of harassment based on various factors, such as race, color, creed, gender, gender identity or expression, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by federal, state, or local laws

Freshworks provides 26 weeks (182 days) of maternity leave and 84 days of adoption leave.

Freshworks has partnered with Practo, one of India&rsquo;s largest digital healthcare platforms, to provide all employees access to online doctor&rsquo;s consultations, appointment booking, online medicine delivery, and health check-ups.

Online Doctor’s Consultation

As an Analyst in the Subscriptions &amp; Billing (S&amp;B) team, you will be a key driver of the revenue lifecycle at Freshworks. This cross-functional role involves managing the end-to-end activation and invoicing process, ensuring that every customer subscription is architected for accuracy and compliance. You will act as a strategic link between Sales, Finance, and our Customers, ensuring that our billing operations reflect the high standards of our product excellence.About the Team The S&amp;B team serves as the engine for revenue integrity. We manage the complexities of product SKUs, platform amendments, and global invoicing. Our mission is to provide a "first-time-right" experience, resolving customer queries with precision while driving the operational rigor necessary for month-end financial reporting and global growth.Key ResponsibilitiesRevenue Operations &amp; Invoicing<ul><li>Contract Governance: Meticulously review Service Order Forms (SOFs) and contracts to generate accurate, timely invoices.</li><li>Subscription Management: Manage the activation lifecycle, ensuring correct SKUs for products, agents, and add-ons are aligned with customer requests and Sales Finance policies.</li><li>Financial Closing: Support month-end and year-end close activities to ensure accuracy in Financial Reporting and Management Information Systems (MIS).</li></ul>Stakeholder Collaboration &amp; Experience<ul><li>Proactive Coordination: Follow up with internal and external stakeholders to secure missing information and ensure deal velocity.</li><li>Customer Advocacy: Act as a primary point of contact for billing queries via email, phone, and tickets, delivering best-in-class service and rapid resolution.</li><li>Consultative Support: Assist Account Managers (AMs) and Customer Success Managers (CSMs) in navigating billing policies and subscription amendments.</li></ul>Process Excellence &amp; Innovation<ul><li>Lifecycle Accuracy: Drive month-on-month revenue generation by processing deals with high fidelity.</li><li>Strategic Projects: Participate in internal initiatives to enhance billing applications and optimize allied financial workflows.</li></ul>

Professional Experience<ul><li>Industry Expertise: 1 to 4 years of experience in Order Management (OM), Billing, Order-to-Cash (O2C), or Finance-related operations.</li><li>Process Knowledge: Familiarity with related financial functions such as Cash Applications, Collections, or MIS is highly advantageous.</li></ul>Technical &amp; Behavioral Skills<ul><li>Technical Proficiency: Strong working knowledge of MS Office (particularly Excel) and familiarity with billing/CRM platforms.</li><li>Communication Excellence: Exceptional written and oral communication skills for effective stakeholder management.</li><li>Strategic Problem-Solving: Skilled in negotiation and analytical thinking to resolve complex billing discrepancies.</li></ul>Operational Requirements<ul><li>Learning Agility: A strong desire to learn the evolving Freshworks product ecosystem and billing architecture.</li><li>Global Flexibility: Openness to working in a 24/7 operational environment with rotational shifts to support our global customer base.</li></ul>

<div sr-tagline=""></div>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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